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Returning to a Historic Brand Name

Before Intrado, our customers knew us as “TeleVox.” A brand name that’s been known throughout the healthcare world since 1992 as a pioneer in automated patient engagement, in addition to renowned customer service and innovation. In fact, many of our…

In the News: HIT Consultant

Striving to meet revenue goals, improve the patient experience, and address staffing and labor challenges means healthcare organizations are under immense pressure. Some are accomplishing these aims by prioritizing what consumers want from healthcare. Reports show that while the industry…

In the News: Becker’s Hospital Review

Self-scheduling is a high-priority enhancement for hospitals and health systems seeking to elevate patient access and make interactions with their organizations easier for the people they serve. This self-service feature and other similar patient-centered communication tools such as two-way, text-based…

In the News: MedCity News

As more people engage with healthcare organizations online and via digital channels than ever before, these individuals are voicing opinions about patient technology expectations. Highly regarded health IT research firm KLAS released its Patient Perspectives on Patient Engagement Technology 2022…

In the News: HealthIT Answers

The answer to why patients continue to feel dissatisfied with their healthcare experience lies in leveraging preferred patient communication channels. Unfortunately, many hospitals and health systems haven’t prioritized new technologies that automate these favored channels efficiently, and instead are stuck…

In the News: Insider Intelligence

An article from Insider Intelligence presents a variety of industry data and statistics that support a link between higher patient engagement and shorter hospital stays. This is good news for hospitals, whose leaders are increasingly focused on improving revenue and…

In the News: Chief Healthcare Executive

Patient expectations for healthcare experiences that mimic those of retail are clashing with a system that’s currently troubled with severe staffing shortages. Scheduling a healthcare appointment can mean waiting on hold, dealing with complicated phone trees, and potentially playing phone…

In the News: Authority Magazine

In his latest interview with Authority Magazine, Vik Krishnan, General Manager of Intrado Digital Workflows (which includes HouseCalls Pro) shares insights about his background, professional experience serving the healthcare industry, and the expertise that brought him to lead patient engagement…

“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”

Venus Jones | Director, Revenue Cycle Systems
AdvantageCare Physicians

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application Services
Kettering Health Network

“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”

Manager | Customer Interview Conducted by KLAS Research About ROI/Cost

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.

Claudia Andrade | Senior Applications Analyst
Cambridge Health Alliance
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