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The Solution to Improving
Patient Experience & Satisfaction

Improving Patient Experience Starts with the Right Technology

Healthcare organizations adopting the latest omnichannel engagement technologies report they are improving patient experience scores, from HCAHPS results to satisfaction survey metrics. That’s because digital patient engagement—like TeleVox’s core platform—enables these entities to communicate with patients in ways that address today’s top healthcare customer experience issues. More healthcare leaders than ever are prioritizing patient experience programs, including 91% of healthcare IT executives.

Improving Patient Experience Where it Matters Most

Automated patient engagement from TeleVox offers the types of healthcare communications that matter most to patients, including:

  • Personalized messages
  • Self-service features
  • Multi-language capabilities
  • Omnichannel outreach
  • Natural, conversational interactions
  • Iris™, AI-Powered Virtual Agent

Don’t Miss Out on the Benefits of Texting

1 out of 3

patients who have had a bad healthcare experience will switch providers


is the patient-preferred channel compared to email, phone, and mailed communications


Organizations can expect to see a 25% increase in customer satisfaction as a result of texting

Workflows that Work at Improving Patient Experience and Satisfaction

A patient experience program centered around connecting, engaging, and activating patients is foundational to improving outcomes and care quality. That’s because whether someone schedules a procedure, stays compliant with their treatment, or takes medication on time can be impacted by how their healthcare team stays in touch in between visits.

Fortunately, TeleVox has been partnering with healthcare organizations focused on improving patient experience metrics and outcomes for over 30 years. These hospitals and health systems, physician practices, and community health centers rely on our technology to drive better HCAHPS scores, patient satisfaction surveys, quality and clinical outcomes, as well as overall healthcare customer experience improvement.

Learn more about how TeleVox can start improving patient experience scores for your organization.

Proven by 10,000+ Clients

“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”

Director, Revenue Cycle Systems
AdvantageCare Physicians

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application Services
Kettering Health Network

“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”

Manager | Customer Interview Conducted by KLAS Research About ROI/Cost

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.

Claudia Andrade | Senior Applications Analyst
Cambridge Health Alliance

Since we started using TeleVox, we have had fewer no-shows. I think that is the goal of any appointment reminder system, and we have seen that.

We have had a couple of really good account managers from TeleVox who have made our experiences so much better. We have run into roadblocks with builders and the way we do things may not be the way that others organizations do things. Our account manager have been the key to helping us communicate to work through issues.