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Ensuring Seamless Integration and Data Security Through Industry-Leading Technology

Hospitals, health systems, and other healthcare organizations looking for easy and reliable patient engagement technology can count on TeleVox’s seamless integration with all major EHRs. Our clients have the peace of mind knowing that their patient data is protected by our HiTrust certified data security infrastructure and data is transferred effortlessly and efficiently with our industry-leading integration powered by HL7 and APIs.

The innovative technology that powers TeleVox’s advanced patient engagement platform allows your organization to automate a variety of communications, including self-scheduling, rescheduling, pre- and post-procedure messages, referrals, recall, balance reminders and EHR event-based triggers.

Our patient engagement platform integrates with Epic using advanced APIs, elevating your outreach capabilities while reaching more patients with less hassle. This means you can read from and write back to the EHR, including scheduled appointments, status updates and other documentation. It allows Epic users to leverage Cadence, MyChart, and OpTime to deliver timely information and updates via each patient’s preferred communication channel—whether that’s text, email, or phone.

Epic, MyChart, OpTime, and App Market are trademarks of Epic Systems Corporation.

Because our technology also integrates harmoniously with Oracle Cerner, TeleVox can augment your existing patient engagement capabilities with automated, closed-loop workflows using secure APIs for real-time automation at scale. Each instance of customized outreach via text, email, and phone allows opportunities for patient education, reminders, and self-scheduling options. And these two-way communications are documented in the EHR in real-time, requiring no manual data entry.

TeleVox integrates with NextGen, athenahealth, Allscripts and other leading EHRs, helping your organization increase the effectiveness of your patient engagement efforts. Our automated workflow technology doesn’t just streamline common patient care interactions. It saves your staff time by reducing the operational burden associated with manual calls and health record system documentation—that’s because patient engagement activities are easily accessible right in the system these individuals already use daily.

“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”

Director, Revenue Cycle Systems
AdvantageCare Physicians

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application Services
Kettering Health Network

“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”

Manager | Customer Interview Conducted by KLAS Research About ROI/Cost

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.

Claudia Andrade | Senior Applications Analyst
Cambridge Health Alliance

Since we started using TeleVox, we have had fewer no-shows. I think that is the goal of any appointment reminder system, and we have seen that.

We have had a couple of really good account managers from TeleVox who have made our experiences so much better. We have run into roadblocks with builders and the way we do things may not be the way that others organizations do things. Our account manager have been the key to helping us communicate to work through issues.