Patient Experience Begins at the Front Door:
Now Powered by AI
This is Iris, the AI-powered concierge that transforms the patient experience with exceptional technology designed specifically for the healthcare industry.
Our HIPAA-compliant virtual assistant takes their queries by phone, text and online chat. With its ability to support self-service of routine EHR-integrated requests, it can schedule appointments and respond to a wide variety of inquiries — delivered with a human touch.
Next generation AI for healthcare has arrived! Discover how Iris can reduce staff engagement on routine tasks and elevate patient satisfaction.
Personalized Patient Guidance, on Their Terms, for Their Comfort
Iris meets patients where they are at through its unique and sophisticated omnichannel approach with options to communicate by phone, text or online chat.
How does Iris work?
- Compiles a dynamic knowledge base using information that it has at its disposal as well as the latest AI-enabled capabilities to decipher the patient’s inquiry and respond with the relevant information.
- Connects to an ecosystem of authorized resources — including your website and the patient’s health record — to collect the information.
- Enables self-service, reducing the need to disrupt your staff for common tasks.
- Dynamically directs the patients to the right resource where appropriate.
With every encounter, Iris is a reliable source of answers on demand. When patients get the information they need, when they need it, without waiting on hold or leaving voicemails, it makes a profound impact on their experience with your health system.
Iris AI-Enhanced Communications
Simple Transactional messaging may be traditional, but it has limitations. The scope of assistance is confined to a rule-based narrow range of topics, fixed responses, and many lack integration with EHR systems offering little relief to staff workloads.
However, with its unparalleled intelligence, Iris sets a new standard for messaging. Unlike basic messaging, Iris seamlessly integrates with the EHR and published resources, employing AI to identify the right information and actions your patient needs.
With this powerful combination of capabilities, Iris offers an exceptional virtual persistent, actionable, and conversational experience that surpasses all others.