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Patient Relationship Management

for Physician Offices

Patient Relationship Management

for Physician Offices

TeleVox Practice Edition

Communication is at the heart of every strong patient/physician relationship. When at its best, this relationship results in happier, healthier patients and more productive, successful practices. However, practices suffer from damaging scheduling gaps, poor patient retention, and negative online reputations when patient relationships are not properly managed.

The new Practice Edition from TeleVox is an advanced automated patient relationship management system. Easy to implement and supported by top-tier technical assistance, it simplifies scheduling workflows, reduces no-shows, and keeps your practice thriving with a consistently filled schedule. Using the latest in generative AI technology, Practice Edition elevates patient experiences and eases staff workload, ensuring the success of your practice. 


TeleVox Practice Edition at a Glance

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Patient Relationship Management

Keep patients engaged across channels with easy scheduling and marketing email campaigns.
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AI-Enhanced Communication

Facilitate real-time communication at scale with our conversational AI-powered Virtual assistant, via SMART SMS and SMART Web.
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Patient Centric

Accelerate intake, registration, and payments with eCheck-in and eBilling.
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Appointment Reminders

Keep schedules full, reduce cancellations and minimize no-shows.
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No-Show Follow up

Automatically follow up with no-shows and boost revenue while keeping patients on their care plan.
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Waitlist

Fill openings faster with digital waitlist of patients.
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Easy to use Workflows

Integrated, easy-to-use dashboards and calendars streamline scheduling workflows.
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On Demand

Decrease office calls by implementing live chat between staff and patients, and employ broadcast messaging for mass communication.
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Streamline Processes

Automate outreach and intake processes to free staff to focus on patient care.
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Treatment & Visit Reminders

Automated, personalized outreach keeps patients informed and engaged while freeing staff from redundant phone calls.
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Patient Surveys & Reviews

Tend to patient concerns identified through AI-powered feedback analysis.
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Reputation Management

Increase revenue and improve NPS and HCAHPS scores by taking control of online presence.
Enhance Patient Engagement
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Patient Relationship Management

Keep patients engaged across channels with easy scheduling and marketing email campaigns.
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AI-Enhanced Communication

Facilitate real-time communication at scale with our conversational AI-powered Virtual assistant, via SMART SMS and SMART Web.
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Patient Centric

Accelerate intake, registration, and payments with eCheck-in and eBilling.
Streamline Scheduling
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Appointment Reminders

Keep schedules full, reduce cancellations and minimize no-shows.
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No-Show Follow up

Automatically follow up with no-shows and boost revenue while keeping patients on their care plan.
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Waitlist

Fill openings faster with digital waitlist of patients.
Drive Operational Efficiency
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Easy to use Workflows

Integrated, easy-to-use dashboards and calendars streamline scheduling workflows.
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On Demand

Decrease office calls by implementing live chat between staff and patients, and employ broadcast messaging for mass communication.
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Streamline Processes

Automate outreach and intake processes to free staff to focus on patient care.
Deliver Personalized Care
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Treatment & Visit Reminders

Automated, personalized outreach keeps patients informed and engaged while freeing staff from redundant phone calls.
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Patient Surveys & Reviews

Tend to patient concerns identified through AI-powered feedback analysis.
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Reputation Management

Increase revenue and improve NPS and HCAHPS scores by taking control of online presence.

Why Choose Patient Relationship Management: Practice Edition?

With more than 30 years of experience in patient relationship management, TeleVox introduces Practice Edition—an affordable and technologically advanced solution for modern digital healthcare. Developed through ongoing customer feedback, this purpose-built platform features generative AI-driven Smart SMS, Chat, Web, and Voice, transforming patient engagement. Our all-in-one solution seamlessly integrates into your existing workflow, tackling scheduling challenges, easing staff workload, and fostering strong patient-practitioner relationships. Tailored to meet the specific needs of medical offices, Practice Edition streamlines front-office operations propels practice growth and ensures a consistently filled schedule.

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Integrated

TeleVox Practice Edition’s integrated schedule requests, waitlist, and no-show follow-up features work together to keep your practice’s schedule filled. It also seamlessly integrates with many practice EHRs/PMSs, to further simplify your workflow.
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Easy to Use

Practice Edition features a user-friendly, interactive appointment calendar with automated reminders to effortlessly manage schedules and disruptions efficiently. Its intuitive interface requires minimal training to operate effectively.
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Drive Growth

TeleVox Practice Edition fosters greater practice growth through an improved online reputation, listing services, and email marketing campaigns.
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Reduce Staff Burnout

Reduce staff burnout and better patient experiences through automation of routine, tedious administrative tasks to free staff to focus on patients.
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Web Enabled

TeleVox Practice Edition offers a secure website tailored for compliance with HIPAA and ADA standards along with seamless integration to capture schedule requests and showcase positive testimonials. Plus, a built-in AI-powered Virtual Assistant efficiently addresses patient queries and minimizes unnecessary calls to the office.
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Patient Approved

By streamlining scheduling and efficiently managing waitlists, patients will experience shorter wait times, ultimately enhancing the quality of care they receive. Additionally, patients are empowered with increased control over their check-in process through accelerated intake procedures enabled by online forms, automated insurance verification, and copay capture.
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Responsive

On-demand communications such as Live Chat and Broadcast quickly engage patients to communicate important events.

Client Testimonials