Privacy Policy

INFORMATION REGARDING INTRADO INTERACTIVE SERVICES CORPORATION (“West”) PRIVACY PRACTICES

This document describes Intrado Interactive Services Corporation’s (“West”) policy regarding information received about you during visits to our website. The amount and type of information received depends on how you use our site.

Normal Website Usage

You can visit West’s website to read product information without telling us who you are and without revealing any information about yourself. We do keep track of the domains from which people visit us and the websites that referred those visitors to us. We use this information to generate statistics and measure site activity to improve the usefulness of customer visits. During normal website usage, we do not collect or store personal information such as name, mailing address, e-mail address, phone number or Social Security Number.

Collection of Personal Information

There are instances where West requests personal information to provide the website visitor with requested correspondence (sales or support phone call or mailed brochures). This information, such as your name and contact information, is collected and stored in a manner appropriate to the nature of the data and is used to fulfill your request. The information you provide is used by West to improve the services we provide you. It is never provided to any other company for that company’s independent use.

E-mail Sent To Us That Contains Personal Information

Internet users may decide to send West personally-identifying information, for example, in a message containing comments about the West website. West will only use this information to identify the user. We will not use this information other than to resolve the matter identified in the e-mail.

Other Websites

The West site contains links to other websites. West is not responsible for the privacy practices or the content of such websites.

Copyrights and Trademarks

All Contents Copyright© Intrado Interactive Services Corporation. All Rights Reserved.

TeleVox, LabCalls, VoxMerge and T.LINK EC are all registered trademarks of Intrado Interactive Services Corporation.

HouseCalls, Vox On-Hold and InVox are trademarks of Intrado Interactive Services Corporation.

iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

All other products are trademarks of their respective holders.

“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”

Venus Jones | Director, Revenue Cycle Systems
AdvantageCare Physicians

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application Services
Kettering Health Network

“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”

Manager | Customer Interview Conducted by KLAS Research About ROI/Cost

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.

Claudia Andrade | Senior Applications Analyst
Cambridge Health Alliance

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