The Industry’s Most Powerful Omnichannel Healthcare Patient Engagement Platform
Putting You and Your Patients in Control
One System, One Solution
TeleVox offers the leading, omnichannel digital patient engagement platform for hospitals, health systems, and other healthcare organizations. With EHR-integrated workflow automation and personalized messaging, your digital front-door strategy can include patient-centric care outreach that influences behavior, improves outcomes, reduces the operational burden on your staff, and increases revenue.
HouseCalls Pro Platform
Meeting Your Clinical, Operational, and Financial Goals
End-to-end, automated healthcare patient engagement eliminates tedious manual outreach and streamlines digital communications for a whole host of care needs. The TeleVox core platform supports instant digital interactions for patient recall, pre- and post-procedure instructions, referral management, payment notifications, and more.
TeleVox goes beyond automated appointment reminders to enhance the patient experience, close care gaps while improving outcomes, and drive revenue for your organization.
Where We Help
Improving Digital Patient Engagement for 30 Years
Whether you’ve known us as TeleVox or West, for over 30 years we’ve helped healthcare organizations communicate with patients to build trust, preserve care continuity, and enhance the patient experience – before, during, after, and between visits.
Who We Help
What Can TeleVox Do for You?
Despite all of today’s emerging tools and technology for patient engagement, healthcare organizations are still struggling to implement an integrated digital front door strategy. TeleVox can help you maximize your existing investments by automatically deploying patient-preferred text, phone, or live chat communications right from your EHR.
When We Help
Improving the Patient Journey — Digital Front Door
Our omnichannel healthcare engagement solutions bridge communication gaps between your organization, staff, and patients. We help you make the most of the systems your team is already using—like the EHR—while communicating with patients through the digital channels they use every day, like text messaging.
TeleVox has been connecting patients and providers in ways that make healthcare work better for everyone for over 30 years. And we’ve helped more than 10,000 clients automate and personalize outreach that powers patient action throughout the entire care journey.
Why TeleVox?
“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”
“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”
“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”
“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”
“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”
The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.