Save Time with the Latest Patient Relationship Management Platform
Time is Money. Spend It Wisely.
The nation’s most prestigious health systems are leveraging TeleVox to save time by automatically deploying patient communications related to appointment and referral management, care gap prevention, readmission reduction campaigns, care management, patient intake and billing, and much more. Additionally, “Iris” leverages the latest in conversational AI to offer patients 24-7 access to critical information and easy appointment scheduling to dramatically reduce call volumes. Watch this short video to get a better idea of how we can help your staff save time to spend on more valuable tasks!
Get the Most Out of Your Time
Utilizing these tools takes the manual work out of communication throughout the patient journey, saving your team time to put towards more valuable tasks. You can see exactly how we save time throughout the patient journey by watching our on-demand webinar.
The Numbers Don’t Lie
Did you know that automation programs can save 20 hours per week for referral management tasks? Or that leveraging digital care programs can save 2 hours per day for administrative tasks? See more eye-opening numbers by downloading our infographic on how AI-enhanced patient relationship management can save time throughout the patient journey! You can also explore our ebook about how digital care programs save time and reduce readmissions.
Reap the Rewards of Time-Saved
Improved efficiency with AI-enhanced patient relationship management can have many positive side effects. Improved revenue capture and reduced leakage. Positive patient experiences and outcomes. A more productive and fulfilling workforce. Those are just some of the perks you can expect with the time you will save your staff. Ready to see it for yourself?
| We Handle All This | So You Can Focus On All of This |
|---|---|
| Eliminate time-consuming bouts of phone tag | Handle complex patients who need a panel of appointments and treatments |
| Automatically send pre- and post-appointment communications | Spend time with acute and chronic care patients who need a human connection during care |
| Handle tedious appointment management and care management communications | Communicate with hard-to-reach patients |
| Answer patient questions and inquiries | Provide high-touch care to patients |
| Streamline the intake and billing process | Follow up on more critical billing items |
“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”
“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”
“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”
“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”
“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”
The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.
Since we started using TeleVox, we have had fewer no-shows. I think that is the goal of any appointment reminder system, and we have seen that.