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Meet Our Team

Vik-Krishnan
Vik Krishnan

Vik Krishnan Vik Krishnan is the President of Televox (a business unit of West) and has been with TeleVox since 2020. He has worked in the healthcare and technology spaces…

Vik Krishnan

President of TeleVox
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Kamal-Anand
Kamal Anand

Kamal Anand Kamal Anand is Chief Product Officer of Televox (a business unit of West) and has been involved in building mission-critical technology products for enterprise organizations for over thirty…

Kamal Anand

Chief Product Officer
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Nathalie-Lucero
Nathalie Lucero

Nathalie Lucero Nathalie Lucero is Head of Client Operations of Televox (a business unit of West.) She joined West in January 2019 and has been supporting the Televox division since…

Nathalie Lucero

Head of Client Operations
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Donna Robinson

Donna Robinson has over 20 years of experience in the healthcare industry. As the Chief Commercial Officer at TeleVox, she plays a pivotal role in driving the company's growth strategy.…

Donna Robinson

Chief Commercial Officer
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Joseph Pisciotta

Joseph Pisciotta Joseph Pisciotta is the chief financial officer of TeleVox and has been with its parent company, West Corporation, for four years. As CFO, Joseph oversees all finance functions…

Joseph Pisciotta

Chief Financial Officer
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Juan Rosero

Juan Rosero Juan Rosero currently serves as the Chief Information Officer (CIO) of Televox, a dynamic business unit of West Corporation. With an illustrious career spanning multiple senior leadership positions…

Juan Rosero

Chief Information Officer
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Mike-Ryan
Mike Ryan

Mike Ryan is the Head of Strategy and Special Programs of Televox (a business unit of West). He joined Televox in November 2020. Prior to joining the company, Mike served…

Mike Ryan

Head of Strategy and Special Programs
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Rick King

Rick King is the head of human resources at TeleVox (a business unit of West Technology Group). Rick joined West in July 2018 as head of talent, and has been…

Rick King

Head of Human Resources
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“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”

Director, Revenue Cycle Systems
AdvantageCare Physicians

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application Services
Kettering Health Network

“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”

Manager | Customer Interview Conducted by KLAS Research About ROI/Cost

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.

Claudia Andrade | Senior Applications Analyst
Cambridge Health Alliance

Since we started using TeleVox, we have had fewer no-shows. I think that is the goal of any appointment reminder system, and we have seen that.

We have had a couple of really good account managers from TeleVox who have made our experiences so much better. We have run into roadblocks with builders and the way we do things may not be the way that others organizations do things. Our account manager have been the key to helping us communicate to work through issues.