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Meet Our Team

Sam Meckey

Sam Meckey is president of WestCX, overseeing the Mosaicx and TeleVox brands within West Technology Group. Sam joined WestCX in 2025, bringing more than 20 years of leadership experience in…

Sam Meckey

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Rebecca Jones

Rebecca Jones Rebecca Jones is Chief Operating Officer of WestCX, overseeing the Mosaicx and TeleVox brands within West Technology Group. She joined the WestCX in January 2021, bringing with her over 25…

Rebecca Jones

Chief Operating Officer
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Matt Whitmer

Matt Whitmer Matt Whitmer is Chief Revenue Officer and Senior Vice President of Marketing of WestCX, overseeing the Mosaicx and TeleVox brands within West Technology Group. In his role, Whitmer…

Matt Whitmer

Chief Revenue Officer
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Joseph Pisciotta

Joseph Pisciotta Joseph Pisciotta is Chief Financial Officer of WestCX, overseeing the Mosaicx and TeleVox brands within West Technology Group. As CFO, Joseph oversees all finance functions at WestCX. Before being…

Joseph Pisciotta

Chief Financial Officer
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Kamal Anand

Kamal Anand Kamal Anand is Chief Product Officer of WestCX, overseeing the Mosaicx and TeleVox brands within West Technology Group. With over 30 years of experience, Kamal has led the development…

Kamal Anand

Chief Product Officer
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Juan Rosero

Juan Rosero Juan Rosero is Chief Information Officer of WestCX, overseeing the Mosaicx and TeleVox brands within West Technology Group. With an illustrious career spanning multiple senior leadership positions at…

Juan Rosero

Chief Information Officer
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Rick King

Rick King Rick King is Vice President, Human Resources of WestCX, overseeing the Mosaicx and TeleVox brands within West Technology Group. Rick joined West in July 2018 as head of talent, and…

Rick King

Head of Human Resources
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William Bradshaw

William Bradshaw William Bradshaw is Vice President, Deputy General Counsel of WestCX, overseeing the Mosaicx and TeleVox brands within West Technology Group. William has been with West Technology Group for over 10 years,…

William Bradshaw

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Tracy Lee

Tracy Lee Tracy Lee is Vice President, Operations of WestCX, overseeing the Mosaicx and TeleVox brands within West Technology Group. Tracy leads teams of success coaches who support top-tier clients. She’s been with West…

Tracy Lee

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“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”

Director, Revenue Cycle Systems
AdvantageCare Physicians

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application Services
Kettering Health Network

“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”

Manager | Customer Interview Conducted by KLAS Research About ROI/Cost

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.

Claudia Andrade | Senior Applications Analyst
Cambridge Health Alliance

Since we started using TeleVox, we have had fewer no-shows. I think that is the goal of any appointment reminder system, and we have seen that.

We have had a couple of really good account managers from TeleVox who have made our experiences so much better. We have run into roadblocks with builders and the way we do things may not be the way that others organizations do things. Our account manager have been the key to helping us communicate to work through issues.