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Patient Relationship Management Platform: Practice Edition

Transforming the Way Practices Operate and Engage with Patients

A fully integrated patient relationship management platform is essential for reaching individuals and maintaining full schedules. With TeleVox Practice Edition, practices are transformed into efficient hubs of productivity. We offer comprehensive support at every touchpoint, from scheduling and recall reminders to patient-driven payment systems, ensuring that healthcare bills are easily managed. Our automation tools and AI solutions bridge the gap between operational complexity and patient needs, guaranteeing smoother days ahead.

How We Help Streamline Your Operations

Streamline Appointment Management

Our sophisticated appointment management system integrates seamlessly with your existing workflow, optimizing scheduling appointments, ensuring your schedules stay full.

Grow Your Practice

Leverage our growth tools to enhance your online presence, manage your reputation, and create effective marketing campaigns tailored to attract more patients.

Drive Operational Efficiency & Reduce Staff Burnout

Increase staff efficiency and ease staff burnout by automating routine tasks, facilitating better patient care, and minimizing operational friction.

Enhance Patient Engagement

Utilize our platform for flawless, real-time communication through  voice calls, and AI-driven SMART SMS to enhance patient engagement.

Seamless Appointment Management

Scheduling is the heartbeat of every practice. With Practice Edition, experience the ease of automated appointment reminders, no-show follow-up, effective waitlist management, and expedited scheduling requests. Our platform fills your calendar and enhances the patient experience by reducing wait times and no-shows.

Practice Edition’s appointment management solution takes convenience to the next level by providing intuitive waitlist management. This ensures that no slot goes unfilled, optimizing your practice’s operations and maximizing revenue. Our platform also handles follow-ups efficiently, ensuring continuous patient-practitioner relationships.

Improving Patient Experience Where it Matters Most

Keeping schedules full is a concern that is often tied to a simple fact: patients forget. Even the most responsible individuals may not realize they haven’t added an appointment to their calendar, made a payment, or scheduled a referral. Yet these can all add up and make a big impact on revenue and the health of your patients.

Keeping Patients Engaged and Schedules Full


Nearly half of medical groups report that their patient no-show rates have increased since 2021.


On average, missed appointments cost about $200 per unused time slot.

Embracing Practice Edition’s scheduling management signifies a bold step towards operational excellence. Your staff can dedicate more time to patient care instead of mundane scheduling tasks, elevating your practice’s reputation and patient satisfaction levels.

Accelerated Growth

In a competitive healthcare market, growth is paramount. Practice Edition is your accomplice in this endeavor, arming you with sophisticated marketing campaign tools and customizable websites that captivate potential patients. We make it simple to maintain a stellar online reputation, which reflects directly on patient trust and practice success.

Celebrate and acknowledge special moments with patients through personalized birthday messages and welcoming new patients seamlessly, fostering a stronger bond and patient loyalty. With our state-of-the-art data insights gathered from patient surveys, you gain a better understanding of your patients, empowering you to make informed decisions that spark growth.

AI-Enabled Websites

Our AI-enabled website solution enhances user experience, search engine ranking, and device accessibility. It enhances your practice’s online visibility through SEO optimization and AI-generated content, drawing more visitors to your site via platforms like Google or Facebook. This increased visibility aids in attracting new patients to your practice.

Additionally, patient forms are integrated into the website to enable streamlined processes such as appointment requests, prescription refills, and registration, thereby reducing administrative burdens and enhancing scheduling efficiency. Also, our AI-powered web chat feature offers patients self-service options for inquiries such as provider location, directions, and more. When it comes to appointment requests our AI web chat will seamlessly integrate these requests directly into the patient requests queue within Practice Edition.

Choosing Practice Edition propels you towards a future where expansion and profitability are not just goals but realities. Our innovative growth tools are designed to put your practice on the map, ensuring a steady influx of patients while retaining current ones, cementing your place as a leading healthcare provider.

Drive Operational Efficiency & Reduced Staff Burnout

Repetitive tasks like scheduling appointments, patient follow-ups, reminders, and closing referrals are critical to keeping schedules full and maintaining patient satisfaction. Yet today, practices are juggling more priorities than ever before, forcing practices to address inefficiencies that contribute to staff burnout.

Thankfully, TeleVox Practice Edition addresses common healthcare challenges like scheduling inefficiencies and communication gaps, thereby alleviating staff burdens and enhancing productivity. Within this platform, user-friendly scheduling tools streamline the process of managing schedules, ensuring full booking and steady revenue, which in turn reduces the workload for staff. Additionally, streamlined administrative tasks, like eCheck-in and eBilling, streamline paperwork processes, freeing up staff to focus more on patient care.

The Impact of Staff Burnout on Patient Experience

nursing executives report that staffing shortages have had a negative impact on patients’ experiences.

of Americans seeking care reported having a negative experience that directly attributed to worker shortages.

Focus on What Truly Matters—We’ll Take Care of the Rest

TeleVox Practice Edition not only improves efficiency and revenue generation but also plays a crucial role in reducing staff burnout by streamlining processes, automating tasks, and enhancing patient engagement. This comprehensive suite of services empowers healthcare professionals to focus on what truly matters – delivering exceptional care to their patients.

Operational Efficiency

Efficiency is crucial in healthcare operations. Practice Edition shines in offering sophisticated automation tools, cutting through the clutter of administrative tasks. From intake forms to billing, our solutions streamline processes, freeing up your staff to concentrate on what truly matters—patient care.

Our platform’s AI capabilities guarantee that only practice-specific information is communicated, ensuring precise management of inquiries and prompt delivery of relevant outreach communications. By exclusively focusing on internal content, our AI-powered virtual assistant, Iris eliminates the risk of incorporating external information, thus minimizing operational bottlenecks and facilitating seamless transitions across various points of patient interaction.

Driving Revenue, Retention, and ROI

As healthcare leaders juggle how to drive revenue while reducing physician burnout and the overall burden on their staff members, Practice Edition can quickly and easily demonstrate ROI.

By incorporating Practice Edition, your practice is transformed into a hub of efficiency and productivity. Our automation tools bridge the gap between the complexity of operations and meeting patient needs, keeping schedules filled and growing your practice.

“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”

Director, Revenue Cycle Systems
AdvantageCare Physicians

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application Services
Kettering Health Network

“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”

Manager | Customer Interview Conducted by KLAS Research About ROI/Cost

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.

Claudia Andrade | Senior Applications Analyst
Cambridge Health Alliance

Since we started using TeleVox, we have had fewer no-shows. I think that is the goal of any appointment reminder system, and we have seen that.

We have had a couple of really good account managers from TeleVox who have made our experiences so much better. We have run into roadblocks with builders and the way we do things may not be the way that others organizations do things. Our account manager have been the key to helping us communicate to work through issues.