In the digital age, where customer expectations are continuously evolving, businesses are constantly seeking ways to enhance customer service and support. One change in healthcare contact centers is the integration of Agent Chat, a secure, web-based chat channel. This powerful…
By: Akshay Mathur, TeleVox Product Manager In today’s digital age, having a robust online presence is not just an advantage; it’s a necessity. For healthcare providers, this is even more critical as patients increasingly turn to the internet to find,…
By: Rick Evans, Sr Product Manager In the competitive world of pharmaceuticals, broad advertising campaigns often fall short of delivering the desired results. Pharma marketers are increasingly recognizing the need for a more targeted approach, one that focuses on delivering…
One of the main goals of the patient relationship management platforms we create at Televox is to promote better care outcomes for all. Televox’s Digital Care Programs are designed to address critical industry problem areas including patient education, transitional care,…
The introduction of ChatGPT in 2022 thrusted Artificial Intelligence (AI) into the spotlight, and ever since, we’ve been inundated with daily stories about how the technology is enhancing both our personal and professional lives. We at TeleVox have certainly embraced…
As a healthcare technology leader with a 25-year journey in the industry, I have witnessed the incredible impact that collaboration and a wide range of perspectives can have on driving innovation in healthcare IT. I am deeply committed to creating…
Managing and building strong patient relationships is critical for both patient outcomes and the financial success of health providers. In this blog, we discuss the importance of patient relationship management (PRM) as a strategy and why more than the EHR…
By Vijay Verma, VP of Product Welcome to our blog post, where we explore the pivotal insights shared during a recent presentation at HIMSS 2024 by Vijay Verma, Vice President of Product at TeleVox, focusing on advancing patient relationships in…
By Amber Hull, Marketing Manager When couples decide to get married, they typically have an engagement period. It’s an exciting time for sure, with decisions on wedding details and honeymoon destinations, but ultimately, the engagement period is meant to be…
By Chuck Hayes, VP of Product Helping physicians keep their schedules filled and patients happy is the cornerstone of successful physician practices. Communication must also be at the center of the patient/physician relationship, but too many practices fall behind due…