Patients who are strongly involved in their own care closely follow their treatment plans. Their meds and physical therapy don’t stop after leaving their doctor’s office. The plan continues because they see the difference it makes in their recovery. Modern…
Conducting surveys is not uncommon for healthcare providers, but many of them do struggle to turn their data into actionable improvements. The main issues often lie in how these surveys are done. Pushing generic and unoptimized questionnaires will always fail…
The Health Insurance Portability and Accountability Act (HIPAA) governs every patient interaction for healthcare providers. It establishes strict rules for handling Protected Health Information (PHI) in all forms of communication. Healthcare providers are, hence, expected by federal law to adhere…
Healthcare organizations are increasingly turning to digital solutions that improve their care capabilities beyond just managing appointments. Patient engagement platforms are now fundamental on that end for any modern provider. The right fit can improve your communications and reduce administrative…
Patients have drastically changed their expectations in healthcare. They now demand the same level of convenience and personalization they receive from a major retail or hospitality brand. That shift is pushing providers to lean on self-service portals and digital check-ins…
By: Amber Hull, Marketing Manager The Growing Need for an Equity-First Approach Health disparities continue to challenge the U.S. healthcare system, preventing many individuals from accessing quality care and achieving optimal health outcomes. As the burden of inequities grows, the…
By: Amber Hull, Marketing Manager In today’s fast-paced healthcare landscape, connecting with patients continues to be an operational challenge. With methods of communication ranging from SMS to voice to email to web chat, hospitals and health systems are struggling to…
By: Amber Hull, Marketing Manager Patient attrition, also known as patient churn, is a growing challenge in today’s landscape. People no longer stay with the same job for decades or stay loyal to their favorite restaurants; if it’s not on…
Rural healthcare systems face significant challenges that impact access to quality care and patient outcomes. Geographic isolation, provider shortages, and transportation difficulties make it harder for patients in rural areas to receive timely care. Combined with social determinants of health,…
By: Amber Hull, Marketing Manager Televox’s patient relationship management (PRM) platform supports efficiencies, education, and better health outcomes for women. We’ve shared previously about how digital care programs promote maternal health through critical education, support, and accessibility for pregnant women…