Industry-Leading Solutions for a Unified Patient Relationship Journey
The success of patient relationship technology lies in its capacity to meet the dynamic needs of providers and patients, facilitating automated, AI-powered conversational two-way interactions through omnichannel, secure, and flexible outreach. TeleVox addresses these requirements seamlessly, offering communication solutions designed to engage, educate, and empower patients throughout their entire care journey, both now and into the future.
Discovery
Patient Self-Scheduling
Patients can schedule, and reschedule their appointments via virtual agent, voice call, text, or web chat. Our fully automated, closed-loop appointment workflows don’t just ease the manual work required of staff to manage appointments, they also save patients the time and hassle associated with calling your facility, navigating a phone tree, or waiting on hold.
Recalls and Care Gap Management
Keeping patients informed about recommended preventive care, routine screenings, vaccine availability, and eligibility can place a high burden on your staff. TeleVox automates outreach and encourages patient activation. Help patients stay on track with their routine treatment plans by reminding them when it’s time to schedule an annual or follow-up appointment.
Iris, AI-Powered Virtual Agent
Leverage AI as your health system’s personalized, bi-directional virtual agent for your patients at every step of their care journey. Iris is a breakthrough AI-powered virtual agent that accurately and immediately answers patient questions using your content, reducing support volume and resolution times.
With Responsible AI, Iris can support self-service of routine EHR-integrated requests, such as scheduling appointments and answering a wide variety of inquiries through our persistent, conversational channels: SMART Voice, SMART SMS, SMART Web.
Answering Patient Inquiries with AI
With more patients than ever demanding an easily accessible, digital connection to their healthcare teams, our SMART Web and Smart SMS offer a true digital front door for inbound patient inquiries. Your organization can now stand out from the crowd by integrating this capability within your patient relationship journey to meet patient expectations.
SMART SMS seamlessly integrates with the EHR and published resources, employing AI to identify the right information and actions your patients need.
Marketing Campaign Outreach
TeleVox helps foster stronger overall health and well-being through educational campaigns. We conduct targeted outreach initiatives to inform both new and existing patients about available services, while encouraging them to seek care, and involve them in wellness activities.
Vaccination Reminders and Scheduling
TeleVox patient activation and engagement solutions facilitate automated communications aimed at promoting vaccine awareness and medication adherence. We assist healthcare providers and partners in achieving their patient outreach objectives. This includes:
- Reach out to eligible patients about vaccine availability
- Schedule upcoming vaccine appointments
- Remind patients of their upcoming vaccine appointments