Industry-Leading Solutions for a Unified Patient Relationship Journey
The success of patient relationship technology lies in its capacity to meet the dynamic needs of providers and patients, facilitating automated, AI-powered conversational two-way interactions through omnichannel, secure, and flexible outreach. TeleVox addresses these requirements seamlessly, offering communication solutions designed to engage, educate, and empower patients throughout their entire care journey, both now and into the future.
Discovery
Patient Self-Scheduling
Patients can schedule, and reschedule their appointments via virtual agent, voice call, text, or web chat. Our fully automated, closed-loop appointment workflows don’t just ease the manual work required of staff to manage appointments, they also save patients the time and hassle associated with calling your facility, navigating a phone tree, or waiting on hold.
Recalls and Care Gap Management
Keeping patients informed about recommended preventive care, routine screenings, vaccine availability, and eligibility can place a high burden on your staff. TeleVox automates outreach and encourages patient activation. Help patients stay on track with their routine treatment plans by reminding them when it’s time to schedule an annual or follow-up appointment.
Iris, AI-Powered Virtual Agent
Leverage AI as your health system’s personalized, bi-directional virtual agent for your patients at every step of their care journey. Iris is a breakthrough AI-powered virtual agent that accurately and immediately answers patient questions using your content, reducing support volume and resolution times.
With Responsible AI, Iris can support self-service of routine EHR-integrated requests, such as scheduling appointments and answering a wide variety of inquiries through our persistent, conversational channels: SMART Voice, SMART SMS, SMART Web.
Answering Patient Inquiries with AI
With more patients than ever demanding an easily accessible, digital connection to their healthcare teams, our SMART Web and Smart SMS offer a true digital front door for inbound patient inquiries. Your organization can now stand out from the crowd by integrating this capability within your patient relationship journey to meet patient expectations.
SMART SMS seamlessly integrates with the EHR and published resources, employing AI to identify the right information and actions your patients need.
Marketing Campaign Outreach
TeleVox helps foster stronger overall health and well-being through educational campaigns. We conduct targeted outreach initiatives to inform both new and existing patients about available services, while encouraging them to seek care, and involve them in wellness activities.
Vaccination Reminders and Scheduling
TeleVox patient activation and engagement solutions facilitate automated communications aimed at promoting vaccine awareness and medication adherence. We assist healthcare providers and partners in achieving their patient outreach objectives. This includes:
- Reach out to eligible patients about vaccine availability
- Schedule upcoming vaccine appointments
- Remind patients of their upcoming vaccine appointments
“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”
“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”
“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”
“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”
“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”
The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.
Since we started using TeleVox, we have had fewer no-shows. I think that is the goal of any appointment reminder system, and we have seen that.