The Member Engagement Platform Payers Use to Close Care Gaps and Drive Quality Care
Payers
Human-First Member Communication That Keeps Care on Track
Televox, part of WestCX™, delivers human-first, AI-powered communication that helps health plans connect with members clearly, consistently, and compliantly across key moments of the member journey.
Member Communication Is a Quality Strategy
For health plans, effective communication isn’t just operational—it directly impacts access to care, member trust, and quality performance.
When outreach is fragmented or hard to understand, members miss preventive care, disengage early, and turn to call centers for answers. Clear, reliable communication helps plans guide members forward—supporting better outcomes and more efficient operations.
From First Outreach to Final Resolution. Every Step, Fully Orchestrated.
WestCX Orchestrate™ listens, understands intent, and guides the next best action in real time—based on exactly where a member is in their journey—across enrollment, eligibility, benefits education, prior authorization, care management, preventive programs, and ongoing member support so every interaction keeps care on track and members moving forward.
Proven Outcomes
Built for Today’s Payer Needs — Designed to Scale
Televox enables consistent, personalized communication across voice, SMS, RCS, email, and web chat.
WestCX Orchestrate takes the next step—connecting those interactions into coordinated, end‑to‑end member journeys across enrollment, preventive care, ongoing support, and inbound service.
Ready to Go Further?
See how health plans use WestCX Orchestrate to unify campaigns, conversations, AI, and analytics—driving measurable improvements in quality, cost, and member experience.