Skip to content
Rated #1 by MedTech and Customers | Patient Relationship Management Innovation Award | Learn More

TeleVox Payer Edition

Our Member Relationship Management plateform ensures you can meet your members where they are Drive consistent and effective interactions with our omnichannel capabilities including SMART SMS, Live Chat, Email, Phone, IVR , and Postcards.

SMART SMS Powered by AI

null
Two-way AI Driven text messaging
null
Self-service member communication
null
80 Languages available

Live Agent Chat

null
Member initiated through secure chat link.
null
Average three concurrent chat per agent.
null
90% Positive user feedback rating.

The TeleVox Difference

Relying on traditional, one-way outreach make it challenging for health plans to engage members at the right time and encourage them to take action. The TeleVox Payer Edition platform empowers health plans and members with bi-directional communication to improve response rates and build strong relationships.

Learn how TeleVox Payer Edition can improve your member relationships.

Learn how TeleVox Payer Edition can improve your member relationships.

A Comprehensive Solution for Member Relationship Management

null

Two-way conversations

Have natural, two-way conversations with members that encourage action.
null

AI-Enhanced Communication

Facilitate real-time communication at scale with our conversational AI-powered Virtual agent, via SMART SMS and SMART Web.
null

Patient Centric

Accelerate intake, registration, and payments with eCheck-in and eBilling.
null

Address SDOH-related barriers

Help with transportation arrangement to and from appointments.
null

Multi-language capabilities

Communicate in 80 different languages to reach diverse member populations.
null

Education campaigns

Provide access to health education content such as vaccination information.
null

Self-service scheduling

Streamline the scheduling process and increase the number of scheduled visits.
null

Condition-specific campaigns

Support members in care management programs for specific conditions.
null

Preventive care

Encourage vaccine treatment awareness and medication adherence.
null

On-demand communication

Reduce call center resources by implementing AI-driven text messaging.
null

Automated workflows

Integrated, easy-to-use dashboards simplify and streamline member outreach workflows.
null

Feedback tools

Collect valuable feedback from members and identify opportunities for improvement.
Enhance Member Experience
null

Two-way conversations

Have natural, two-way conversations with members that encourage action.
null

AI-Enhanced Communication

Facilitate real-time communication at scale with our conversational AI-powered Virtual agent, via SMART SMS and SMART Web.
null

Patient Centric

Accelerate intake, registration, and payments with eCheck-in and eBilling.
Advance Health Equity
null

Address SDOH-related barriers

Help with transportation arrangement to and from appointments.
null

Multi-language capabilities

Communicate in 80 different languages to reach diverse member populations.
null

Education campaigns

Provide access to health education content such as vaccination information.
Improve Health Outcomes
null

Self-service scheduling

Streamline the scheduling process and increase the number of scheduled visits.
null

Condition-specific campaigns

Support members in care management programs for specific conditions.
null

Preventive care

Encourage vaccine treatment awareness and medication adherence.
Drive Operational Efficiency
null

On-demand communication

Reduce call center resources by implementing AI-driven text messaging.
null

Automated workflows

Integrated, easy-to-use dashboards simplify and streamline member outreach workflows.
null

Feedback tools

Collect valuable feedback from members and identify opportunities for improvement.

Stay Connected with Members from Onboarding to Patient Activation

Member Onboarding

Alice receives a personalized welcome email and postcards. She also consent to communicate via SMART SMS. Based on data shared and stored. Modern payer gains and understanding of Alice’s medical history, lifestyle factors, preferences.

Alice Gomez

Age: 67

Health Plan: Modern Payer

Medical History: In remission with breast cancer

Select PCP & Schedule Appointment

With the power of AI, Alice selects an in-network primary care provider via live agent chat and then receives a follow up message to schedule her annual wellness visit through SMART SMS.

null
null

71%

of Medicare members scheduled a wellness visit within 60 days of outreach1

Arrange Transportation

Alice is unable to drive herself to and from her appointments; we connect Alice with her plan’s transportation provider via phone.

null

1 in 5

adults forego healthcare due to transportation barriers2

2. More than One in Five Adults with Limited Public Transit Access Forgo Health Care Because of Transportation Barriers. Findings from the Urban Institute. April 2023.

Condition-Specific Campaign

Alice receives an SMS message and email alerting her she’s due for a mammogram. After a few days without a response, the health plan follows up via SMART SMS and successfully schedules Alice for an appointment.

null

58%

of people who received our mammogram outreach completed a physician visit within 60 days1

Service Recovery

Alice is upset about an expensive out-of-pocket bill and submits a negative review. AI triggers a SMART SMS outreach which provides Alice with information and clarification about the costs, leaving her satisfied.

null

40%

of people are confused by their medical bills3

Streamlined Care Coordination

Guided by TeleVox, Modern Payer is able to meet Alice’s needs throughout her entire care journey.
The TeleVox Payer Edition platform creates a cohesive communication ecosystem between members, providers, and health plans, simplifying the care coordination process and improving the member experience.

Let’s Talk

We’ll show you how to transform member relationship management with the TeleVox Payer Edition Platform.