By: Amber Hull, Marketing Manager In today’s fast-paced healthcare landscape, connecting with patients continues to be an operational challenge. With methods of communication ranging from SMS to voice to email to web chat, hospitals and health systems are struggling to…
By: Amber Hull, Marketing Manager Patient attrition, also known as patient churn, is a growing challenge in today’s landscape. People no longer stay with the same job for decades or stay loyal to their favorite restaurants; if it’s not on…
Rural healthcare systems face significant challenges that impact access to quality care and patient outcomes. Geographic isolation, provider shortages, and transportation difficulties make it harder for patients in rural areas to receive timely care. Combined with social determinants of health,…
By: Amber Hull, Marketing Manager Televox’s patient relationship management (PRM) platform supports efficiencies, education, and better health outcomes for women. We’ve shared previously about how digital care programs promote maternal health through critical education, support, and accessibility for pregnant women…
By: Amber Hull, Marketing Manager Convenience is no longer a luxury—it’s an expectation. This trend extends into healthcare, where patients desire the same control over their healthcare journey as they have over their consumer experiences. From self-service appointment management and…
The 2024 MGMA Leaders Conference brought together over 4,000 healthcare leaders and decision-makers from across the country, reflecting the industry’s ongoing commitment to improving practice management. With more than 150 educational sessions and 200 exhibitors, the event was a hub…
By: Don Thompson, Head of Marketing We recently had the opportunity to survey members of the College of Healthcare Information Management Executives, better known as CHIME, about their usage and feelings around patient relationship management (PRM) technology. We know the…
By: Daphne Harper, Head of Business Development and Lead Generation at TeleVox In today’s evolving healthcare landscape, the role of women in leadership positions, particularly in healthcare technology focused companies like TeleVox, is more critical than ever. For the…
By: Amber Hull, Marketing Manager In today’s healthcare ecosystem, patients face a growing number of challenges that affect their ability to adhere to prescribed treatments. The impact of medication nonadherence is staggering—it accounts for up to 50% of treatment failures…
In the digital age, where customer expectations are continuously evolving, businesses are constantly seeking ways to enhance customer service and support. One change in healthcare contact centers is the integration of Agent Chat, a secure, web-based chat channel. This powerful…