What your patients experience during their hospital visit doesn’t end when they leave. It follows them home, shapes what they tell others, and can even influence how well they recover. That’s why more and more healthcare providers are using patient…
Even seasoned healthcare providers can lose their patients’ trust with a single phone call. You can’t afford to mishandle sensitive patient information. That’s what makes a reliable answering service so important. It ensures that your patient interactions follow HIPAA standards…
Imagine throwing away an old hard drive that exposed hundreds of patient records or sending a single email to the wrong person that turned into a six-figure penalty. These aren’t rare accidents. They’re common examples of what happens when organizations…
Healthcare works best when patients feel heard, understood, and genuinely involved in their care. That’s the idea behind patient-centered care, an approach that shifts focus from treating conditions to supporting the person behind them. What Is Patient-Centered Care? Patient-centered care,…
Televox is proud to announce that its Enterprise Edition SMS solution has been awarded Gold in the Fall Digital Health Awards for the Mobile Digital Health Resources Text Messaging category. This recognition from the 27th annual Digital Health Awards, the…
Last flu season claimed the lives of more than 200 children in the United States, the highest toll in over a decade. And yet, at the same time, millions of kids went without protection. Understand that healthcare providers aren’t just…
When patients miss their vaccinations, it leaves both them and their communities exposed to preventable diseases that can lead to severe complications or even death. Multi-channel outreach provides a way for healthcare providers to close these care gaps. It helps…
Each flu season starts with thousands of people intending to get vaccinated, but they never actually do. They either keep delaying or forget their appointments altogether, creating an unnecessary strain on our public healthcare systems. Well-timed and thought-out reminders help…
Your patients’ feedback goes far beyond collecting just opinions and sentiments. It’s hard data that shows you exactly where service gaps are appearing and what changes need to be made. Considering how the health sector lies on a foundation of…
Everyone working in the healthcare sector knows what it means when a message is either delayed or sent to the wrong person. It’s not just dangerous but also irresponsible, especially in the eyes of your patients. That’s why modern providers…