It’s no secret that Artificial Intelligence (AI) is reshaping our world at a rapid pace, but in industries driven by consumers, care must be taken to deliver a positive experience whether the customer is interacting with AI or a human…
It’s not just about inconvenience. Outdated communication systems are pretty much a hazard for healthcare providers. Delayed messages and missed updates can overwhelm care teams and seriously compromise patient safety. Modern communication technology is now being used to close these…
The old ways of spamming messages in bulk to the same patient are long gone. Today, it’s all about sending the right message at the right time. It means healthcare providers need to know who they are talking to, what…
Trust is everything in the healthcare sector. If your patients don’t trust you, they will never be open about their symptoms and health conditions. This becomes a bigger challenge when dealing with elderly patients. They require care teams to use…
Ever felt like a number in the healthcare system? The fact is that patients expect more, and healthcare organizations need to accept this as soon as possible. Last year, 88% of patients said they want healthcare as tailored as their…
What happens when AI doesn’t just assist but acts? Healthcare is already shifting under the weight of automation, but agentic AI takes it further. These systems don’t wait for commands. They analyze, decide, and initiate actions within defined guardrails. From…
The wrong patient engagement platform is more disruptive than you think. You can either spend more resources on making the platform work for your team or consider investing in another solution down the road. Either way, it’s a costly mistake…
What if a single text could prevent a hospital visit? The fact is that healthcare communication is evolving. One-way messages like generic updates are no longer enough. Patients want conversations, not notifications. That’s where two-way text messaging comes in. It…
In healthcare, a single message can either change a life or compromise one. With sensitive patient data flying between devices, departments, and providers, secure communication is a critical component and a backbone of trust, compliance, and quality care. This blog…
For healthcare payers, the pressure to control costs while improving care has never been greater. While the concept of member-centricity is far from new, the ability to personalize engagement at scale using advanced technologies has become increasingly imperative for strengthening…