8 Best Patient Experience Platforms for Healthcare: Make the Right Choice

Consider a patient who had to endure long wait times on the phone, confusing forms, and a clunky patient portal while booking a doctor’s appointment. Their satisfaction levels just took a steep dive before even meeting their doctor.

Patient experience software is built to solve these issues. These platforms take the everyday touchpoints like scheduling, check-ins, reminders, even payments, and make them simpler for both patients and staff.

On that note, we’ll be going over the best options out there, each with its own way of making healthcare a little easier and a lot more patient-friendly.

Why a Patient Experience Platform Is Important for Modern Healthcare

Healthcare’s digital systems are failing patients in basic ways. A surprising 42% of insured adults experience problems using their health insurance website or app on average.

Patients repeatedly call their providers to schedule appointments, wait weeks for responses to simple questions, and fill out identical forms at every visit. Several ransomware attacks against healthcare providers in 2024 alone show that current systems put patient data at risk while delivering poor experiences.

The best patient experience platforms address these problems by connecting fragmented systems into workable solutions.

They improve care quality through better communication and follow-up. When patients can easily message their providers about treatment concerns, problems get addressed before they become serious.

Patient experience platforms also drive measurable business results by improving patient retention, reducing administrative work, and increasing collection rates.

The fact is that patients nowadays expect digital convenience in every part of their lives, and the best patient experience platform delivers on these expectations while improving health outcomes.

Best Patient Experience Platforms for Healthcare Providers

Healthcare providers who use patient experience software notice their phones ring less, patients show up happier, and staff spend time on patient care instead of administrative busywork. Here are eight of the best patient experience platforms worth considering for different types of practices.

1. TeleVox

Best For	Key Features	Pricing	Free Trial/Demo
AI-enabled patient relationship management for large healthcare systems	SMART Agent, omnichannel outreach, automated workflows, appointment reminders, care programs	Contact for a quote	Demo available

TeleVox has been helping healthcare organizations communicate with patients for over 30 years. They’ve evolved into an AI-powered patient engagement platform with SMART Agent, their next-generation technology for seamless, inbound patient-provider communication.

This platform streamlines the entire care journey, handling discovery, scheduling, and follow-up, while freeing your staff. Additionally, an omnichannel approach makes it convenient for patients to be reached through text, web chat, email, or phone calls.

TeleVox is specifically built for enterprise-grade healthcare systems that need to manage complex patient populations and care programs. It’s a complete, ready-to-use solution backed by proven results.

2. mConsent

Best For	Key Features	Pricing	Free Trial/Demo
Digital intake forms and paperless practice management	Digital forms, SMS reminders, 2-way texting, online scheduling, payment processing (mPayr), insurance verification	Contact for a quote	Demo available

mConsent has built its reputation on helping practices go completely paperless. What makes them different is their focus on saving time. Their patient experience software saves you hundreds of hours monthly by automating the routine tasks that keep the front desk staff busy.

Patients can fill out forms before they arrive, schedule their own appointments, and even verify their insurance online. Their “Quick Fill” feature is particularly clever. When someone cancels at the last minute, the system automatically texts up to 100 patients to see who wants the slot.

3. Klara

Best For	Key Features	Pricing	Free Trial/Demo
Conversational patient engagement	Secure messaging, web chat, call-to-text, automated workflows, shared inboxes	Contact for a quote	30-min demo available

Klara takes a different approach to patient communication. Instead of forcing patients to download apps or remember passwords, they meet patients on their phones.

They can text the practice directly, start conversations through webchat, or even have their voicemails automatically transcribed into text messages that staff can respond to quickly.

Everything lands in one unified inbox, no matter how patients reach out. The platform can intelligently route messages to the right staff members and even connect practices with pharmacies and labs through their network without the usual phone tag.

4. Luma Health

Best For	Key Features	Pricing	Free Trial/Demo
Automated patient engagement and workflows	AI-powered scheduling, automated waitlist management, chatbots, eligibility checks, patient payments	Starting around $250/user/month	Demo available

Luma Health works particularly well for larger health systems and specialty practices that deal with complex scheduling needs. Their AI can manage waitlists automatically, moving patients up when slots open, and even conduct basic conversations with patients through chatbots.

Luma Health tackles some of the trickiest parts of patient management, like getting referral patients scheduled quickly or making sure patients don’t get lost after procedures. The platform connects with practically everything, from EHRs to payment systems to population health tools.

5. NextGen

Best For	Key Features	Pricing	Free Trial/Demo
Integrated EHR and patient experience platform	Patient portal, virtual visits, remote patient monitoring, NextGen® Ambient Assist	Starting around $299/month/user	Demo available

NextGen Healthcare has been around long enough to understand that patient experience and clinical workflows need to work together seamlessly. Their patient experience platform is built into their EHR system from the ground up.

This integration creates some real advantages. When patients schedule appointments online, update their information, or make payments, everything automatically flows into the clinical record without staff having to enter data twice.

Their NextGen Ambient Assist uses AI to reduce documentation workload. It also supports remote patient monitoring and recall messaging, helping you stay connected with patients between visits.

6. Adit

Best For	Key Features	Pricing	Free Trial/Demo
All-in-one dental practice management	Integrated calls, texts, emails, forms, online scheduling, practice analytics, and VoIP systems	Contact for a quote	30-min demo available

Adit built their patient experience platform specifically for dental practices, bringing together everything they need into one dashboard. That includes a phone system, patient messaging, scheduling, forms, payments, and analytics.

What’s impressive is their implementation process. Adit promises to get practices up and running in about two weeks with zero downtime.

Additionally, their analytics go beyond basic reporting to identify hidden revenue opportunities and guide staff decisions throughout the day.

7. NexHealth

Best For	Key Features	Pricing	Free Trial/Demo
All-in-one patient experience platform with bidirectional EHR integration	Real-time scheduling, 1-click booking, patient messaging, automated reminders, patient recall	Contact for a quote	Demo available

NexHealth offers a patient experience software that creates bidirectional connections with practice management systems, which means data flows both ways in real-time.

The standout feature is their 1-click booking system. Patients can see actual appointment availability and book instantly without phone calls or back-and-forth messaging.

In addition to covering all the basics, NexHealth handles patient recall and recare automatically, and even manages online reputation by making it easy for happy patients to leave reviews.

8. Relias

Best For	Key Features	Pricing	Free Trial/Demo
Patient experience measurement and improvement	Real-time feedback collection, analytics dashboard, HCAHPS reporting, action planning tools	Contact for a quote	Demo available

Relias excels at collecting patient feedback across multiple touchpoints and turning that data into actionable insights. It’s able to identify problems quickly and track whether their improvement efforts are working.

Their platform works particularly well for enterprise-level reporting and analytics. Their action planning capabilities ensure patient feedback translates into tangible changes in the way care is delivered.

Patient Experience Software vs. Specialized Platform: What Should You Choose?

Large practices often need more than basic contact systems. While patient experience software gives them core functions such as appointment reminders and feedback forms, it may not cover all operational gaps.

A full patient experience platform brings scheduling, intake, messaging, payments, and review tracking under one roof. NexHealth, for example, links directly to practice systems so patients can schedule, sign forms, and pay all in one go.

On the other hand, small clinics with simple needs might get by with patient experience software built into their EHR. It handles basic feedback and automates reminders.

As for which one you should choose, enterprises or those aiming for consistency will benefit more from a patient experience platform that handles several workflows in one place. This also ensures that you’re not bogged down by having to patch together separate tools down the road.

How to Choose the Right Digital Patient Experience Solution for Your Healthcare Needs

The market is full of options, but not every tool fits every practice. The best choice depends on your goals, the size of your organization, and how the software fits into existing systems. Here are some general steps to guide you to the patient experience platform for your needs.

• Define your goal. Decide what you actually need. Cut no-shows? Gather feedback? Automate reminders? Choose only what matters.
• Check essential features. Based on your goals, confirm that you’re getting their solutions. For example, tools for scheduling and appointment reminders. Each feature should solve a real problem in your workflow.
• Validate integration with your systems. Make sure the platform connects with your EHR. Avoid tools that need workaround exports or separate logins.
• Confirm data safety and compliance. Choose a vendor with strong encryption, audit logs, and HIPAA or SOC 2 compliance.
• Compare total cost. Add licensing, setup, and training fees. Watch for extra costs after you add features or users.
• Test vendor support and training. Check whether they offer onboarding, user guides, and quick help when issues arise.

How TeleVox Improves Patient Experience Across The Board

TeleVox connects all the dots of your patient’s journey. From the very first intake form to the final follow-up message, our platform ensures that patients can complete forms, verify insurance, and pay copays without tying up your staff.

For patients who need extra support, our AI-powered SMART Agent is available as an inbound virtual assistant, helping them manage scheduling, payments, and more on demand.

Ready to see how we fit into your organization? Schedule a demo today for a closer look.