PRM is an approach in healthcare that emphasizes building and maintaining long-term, meaningful relationships with patients. Unlike episodic patient engagement, PRM emphasizes continuous, data-driven interaction, enhancing patient experiences and outcomes while offering significant operational and financial benefits to healthcare systems.
Optimal management of referrals is at the heart of many clinical, financial, and regulatory initiatives within health systems. And for good reason. Since many referrals are related to diagnosis and treatment of serious medical issues, when referrals are not closed,…
Instead of spending on an advertising campaign to see what sticks, the key to recovery for pharma marketers is to get the right message to the right person at the right time in the way they wish to receive it…
Burnout is a significant issue in the medical field, with 84% of nurses and 62% of physicians reporting feelings of burnout. Staggering numbers like these shed light on the urgent need for prioritizing the well-being of healthcare professionals and where technology can help. Discover…
In the ever-changing healthcare industry, one challenge that remains consistent across healthcare organizations is overworked and understaffed departments. Front desk staff, nurses, and even physicians on the front lines of patient care are tasked with a wide set of responsibilities,…
In this insightful interview, Vijay Verma shares his expertise in PRM and highlights TeleVox’s role as a leading provider of omnichannel digital patient relationship management technology. With over a decade of experience in developing solutions to drive customer self-service and…
Listen to this recorded 30-minute webinar as former Patient Access Manager and Director, Starla Joyner, discusses how AI-enhanced automated patient engagement technology can put time back into your staff’s day throughout the entire patient experience.
Watch this recorded webinar for an overview of TeleVox’s expansive portfolio of comprehensive patient relationship management (PRM) solutions. Elevate patient experiences throughout their care journey with our integrated suite of solutions, harnessing patient-enabling artificial intelligence (AI) and innovative digital care…
No two patient journeys are alike. They require custom attention to ensure that the patient’s specific needs and experience demands are met. However, overworked and short-staffed departments are finding it increasingly difficult to properly engage patients, leading to negative experiences…
Discover the transformative impact of incorporating TeleVox’s digital patient engagement solution, which resulted in a significant reduction in manual workload and an overall enhancement of efficiency for a Midwestern health system.