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Revolutionizing Patient Engagement: An Interview with Vijay Verma from TeleVox

In this insightful interview, Vijay Verma shares his expertise in PRM and highlights TeleVox’s role as a leading provider of omnichannel digital patient relationship management technology. With over a decade of experience in developing solutions to drive customer self-service and increase contact center efficiency, Vijay offers invaluable insights into the advantages of PRM over traditional patient engagement methods. Vijay discusses how TeleVox’s PRM platform integrates seamlessly with electronic health records (EHR) to support personalized, two-way interactions with patients through various channels such as text, virtual assistants, interactive voice response (IVR), email, and postcards. He emphasizes the importance of AI-driven solutions in addressing healthcare challenges, including health equity and staff burnout. Throughout the interview, Vijay outlines the numerous benefits of implementing TeleVox platforms for both patients and healthcare staff. From improved care continuity and reduced operational burden to increased revenue generation and easier communication processes, TeleVox’s solutions are revolutionizing patient engagement and care delivery. As Vijay provides a sneak peek into TeleVox’s offerings showcased at HIMSS 24, he highlights the unique features and capabilities that set TeleVox apart from other PRM solutions on the market. From leveraging AI for enhanced patient interactions to overcoming the limitations of traditional EHR systems, TeleVox is at the forefront of driving innovation in healthcare communication and engagement.