By: Amber Hull, Marketing Manager Convenience is no longer a luxury—it’s an expectation. This trend extends into healthcare, where patients desire the same control over their healthcare journey as they have over their consumer experiences. From self-service appointment management and…
The 2024 MGMA Leaders Conference brought together over 4,000 healthcare leaders and decision-makers from across the country, reflecting the industry’s ongoing commitment to improving practice management. With more than 150 educational sessions and 200 exhibitors, the event was a hub…
By: Don Thompson, Head of Marketing We recently had the opportunity to survey members of the College of Healthcare Information Management Executives, better known as CHIME, about their usage and feelings around patient relationship management (PRM) technology. We know the…
By: Daphne Harper, Head of Business Development and Lead Generation at TeleVox In today’s evolving healthcare landscape, the role of women in leadership positions, particularly in healthcare technology focused companies like TeleVox, is more critical than ever.  For the…
In the digital age, where customer expectations are continuously evolving, businesses are constantly seeking ways to enhance customer service and support. One change in healthcare contact centers is the integration of Agent Chat, a secure, web-based chat channel. This powerful…
By: Akshay Mathur, TeleVox Product Manager In today’s digital age, having a robust online presence is not just an advantage; it’s a necessity. For healthcare providers, this is even more critical as patients increasingly turn to the internet to find,…
One of the main goals of the patient relationship management platforms we create at Televox is to promote better care outcomes for all. Televox’s Digital Care Programs are designed to address critical industry problem areas including patient education, transitional care,…
The introduction of ChatGPT in 2022 thrusted Artificial Intelligence (AI) into the spotlight, and ever since, we’ve been inundated with daily stories about how the technology is enhancing both our personal and professional lives. We at TeleVox have certainly embraced…
As a healthcare technology leader with a 25-year journey in the industry, I have witnessed the incredible impact that collaboration and a wide range of perspectives can have on driving innovation in healthcare IT. I am deeply committed to creating…
By Vijay Verma, VP of Product Welcome to our blog post, where we explore the pivotal insights shared during a recent presentation at HIMSS 2024 by Vijay Verma, Vice President of Product at TeleVox, focusing on advancing patient relationships in…