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Returning to a Historic Brand Name

By: Don Thompson, Head of Marketing at TeleVox   Before Intrado, our customers knew us as “TeleVox.” A brand name that’s been known throughout the healthcare world since 1992 as a pioneer in automated patient engagement, in addition to renowned…

Five Ways to Improve Patient Recall

Leaving it up to patients to adhere to treatment guidelines or be proactive with scheduling preventive screening appointments is risky. Missed appointments and care gaps are costly to healthcare organizations. In this eBook, Five Ways to Improve Patient Recall, you’ll…

How Manual Patient Engagement Can Contribute to Staff Burnout

Healthcare staff burnout and dissatisfaction are pressing concerns for increasingly resource-constrained hospitals and health systems. Both clinical and non-clinical staff have cited complaints like equipment shortages, long working hours, financial pressures, and even technology and workflow frustrations. Because of this,…

Top Patient Engagement Opportunities and Challenges

Hospitals and health systems employ various channels such as websites, phone calls, email, and recently, even texting to take advantage of patient engagement opportunities. But certain tactics like direct mail are considered outdated, and for good reason. Studies over the…