When healthcare teams don’t communicate well, patients feel it. Delays happen. Details slip through. Decisions take longer than they should. The fact is that poor collaboration between providers often leads to longer stays, repeat visits, and missed follow-ups. Most of…
Clear communication is the core of safe, effective care. When medical professionals explain things in plain terms, patients are more likely to follow instructions, ask questions, and share important details. Strong communication improves outcomes because everyone knows what to expect…
Automation technology continues to revolutionize the healthcare industry, improving patient care and operational efficiency. And, as staffing challenges and burnout continue to handcuff departments, more and more organizations are leaning into advanced automation technologies for various tasks. One of those…
When considering the level of interplay with your Electronic Health Record (EHR), you’ll find patient engagement solutions that are integrated with your EHR and others that are embedded. While many patient engagement providers claim to be integrated, this can mean…
While Electronic Health Records (EHRs) are essential for organizing clinical data, they often fall short in supporting personalized, ongoing patient engagement. Many systems struggle with one-size-fits-all communication, limited outreach capabilities, and barriers for patients with low digital access. That’s where…
When couples decide to get married, they typically have an engagement period. It’s an exciting time for sure, with several decisions to make on wedding details and honeymoon destinations. But ultimately, the engagement period is meant to be temporary. The…
Let’s stop associating patient intake with paperwork. It’s the first real moment when a healthcare provider makes an impression. If that experience is clunky, confusing, frustrating, or time-consuming, you’ve already lost patient trust before care even begins. Healthcare leaders know…
In today’s payer sector, member-centricity isn’t just a selling point––it’s the defining factor in a growing divide between the nation’s highest and lowest-performing health plans. For decades, efforts to increase access to affordable and high-quality healthcare through widespread reforms and…
No-shows are the bane of healthcare organizations. Patients who miss their appointments end up costing healthcare providers millions on an annual basis. They also disrupt patient care and daily operations because there are always other patients waiting for appointments that…
Patient self-service refers to digital tools that allow individuals to independently manage aspects of their healthcare experience—such as scheduling appointments, checking in, paying bills, accessing medical records, and communicating with providers. These solutions put patients in control, offering convenience and…