What makes a patient return or recommend their healthcare provider to someone else? Net Promoter Score (NPS) helps answer just that. Originally built for customer experience, NPS is now helping both providers and payer organizations understand how patients feel about…
Your patients are not just passing the time in your waiting rooms. They’re already forming opinions about their care. Every step of their journey shapes how they see their provider. These patient experiences have become one of the strongest forces…
Healthcare is changing because patients are changing. They’re no longer satisfied with being numbers in a system. They expect care that sees them as individuals with unique goals and daily realities. Patient-centered care answers that call by shifting the focus…
What your patients experience during their hospital visit doesn’t end when they leave. It follows them home, shapes what they tell others, and can even influence how well they recover. That’s why more and more healthcare providers are using patient…
Even seasoned healthcare providers can lose their patients’ trust with a single phone call. You can’t afford to mishandle sensitive patient information. That’s what makes a reliable answering service so important. It ensures that your patient interactions follow HIPAA standards…
Imagine throwing away an old hard drive that exposed hundreds of patient records or sending a single email to the wrong person that turned into a six-figure penalty. These aren’t rare accidents. They’re common examples of what happens when organizations…
Healthcare works best when patients feel heard, understood, and genuinely involved in their care. That’s the idea behind patient-centered care, an approach that shifts focus from treating conditions to supporting the person behind them. What Is Patient-Centered Care? Patient-centered care,…
Televox is proud to announce that its Enterprise Edition SMS solution has been awarded Gold in the Fall Digital Health Awards for the Mobile Digital Health Resources Text Messaging category. This recognition from the 27th annual Digital Health Awards, the…
Last flu season claimed the lives of more than 200 children in the United States, the highest toll in over a decade. And yet, at the same time, millions of kids went without protection. Understand that healthcare providers aren’t just…
When patients miss their vaccinations, it leaves both them and their communities exposed to preventable diseases that can lead to severe complications or even death. Multi-channel outreach provides a way for healthcare providers to close these care gaps. It helps…