Health systems consistently rank increasing revenue and enhancing the patient experience as two of their top goals. And when you consider that 75% of patients say that they are more loyal to providers who invest in the patient experience, it’s…
Like many healthcare providers in North America, Cambridge Health Alliance (CHA) in Massachusetts understands the importance of investing in technology that enhances the overall patient experience. One way they have accomplished this is by streamlining the communications process with the loved-ones…
43% of patients are willing to go out of network to work with a physician with a positive review. Glowing reviews trigger a prompt for patients to share their amazing experience on your preferred platform —Google, Yelp, Facebook, your choice!…
Iris™ improves patient access, reduces staff burden, and boosts revenue CHICAGO, April 17, 2023 (GLOBE NEWSWIRE) — TeleVox, an industry-leading provider of omnichannel digital patient technology, unveiled its latest innovation at the HIMSS Conference (April 17-19). Iris™ is the newest…
MOBILE, ALA. (PRWEB) MAY 03, 2023 TeleVox, an industry leading provider of omnichannel digital patient engagement technology, has been selected as the winner of the “Best Patient Communication Solution” award in the 7th annual MedTech Breakthrough Awards program. MedTech Breakthrough is an independent…
There are many reasons healthcare IT executives are prioritizing automated solutions that can replace manual patient outreach for common communication workflows. Of importance are pressing issues related to staff burnout, soaring labor costs and rising expectations from consumers. All of…
In his latest interview with Authority Magazine, Vik Krishnan, General Manager of Intrado Digital Workflows (which includes HouseCalls Pro) shares insights about his background, professional experience serving the healthcare industry, and the expertise that brought him to lead patient engagement…
Patient expectations for healthcare experiences that mimic those of retail are clashing with a system that’s currently troubled with severe staffing shortages. Scheduling a healthcare appointment can mean waiting on hold, dealing with complicated phone trees, and potentially playing phone…
An article from Insider Intelligence presents a variety of industry data and statistics that support a link between higher patient engagement and shorter hospital stays. This is good news for hospitals, whose leaders are increasingly focused on improving revenue and…
The answer to why patients continue to feel dissatisfied with their healthcare experience lies in leveraging preferred patient communication channels. Unfortunately, many hospitals and health systems haven’t prioritized new technologies that automate these favored channels efficiently, and instead are stuck…