The answer to why patients continue to feel dissatisfied with their healthcare experience lies in leveraging preferred patient communication channels. Unfortunately, many hospitals and health systems haven’t prioritized new technologies that automate these favored channels efficiently, and instead are stuck…
As more people engage with healthcare organizations online and via digital channels than ever before, these individuals are voicing opinions about patient technology expectations. Highly regarded health IT research firm KLAS released its Patient Perspectives on Patient Engagement Technology 2022…
Self-scheduling is a high-priority enhancement for hospitals and health systems seeking to elevate patient access and make interactions with their organizations easier for the people they serve. This self-service feature and other similar patient-centered communication tools such as two-way, text-based…
Striving to meet revenue goals, improve the patient experience, and address staffing and labor challenges means healthcare organizations are under immense pressure. Some are accomplishing these aims by prioritizing what consumers want from healthcare. Reports show that while the industry…
The patient referral process in healthcare can be tedious and inefficient. With procedural hoops to jump through and the back and forth of playing phone tag, referrals are often delayed or even missed. Unsurprisingly, this pitfall can cause a negative…
Patient appointment scheduling software has been widely adopted by a variety of healthcare organizations, from independent physician practices to national health systems. This type of technology takes the work out of manually slating patient appointments on a calendar and can…
Leading hospitals and health systems that have embraced technological innovation realize the value of IT teams in championing products, programs, and solutions that positively impact the customer experience in healthcare. Today, technology leaders aren’t simply responding to organizational requests. Instead,…
Listen in as our team of industry experts discuss how the future of patient engagement will help healthcare organizations overcome key challenges. Automated solutions—especially those that make better patient outreach possible—have never been more important to improving the overall patient…
Listen in as former Patient Access Manager and Director, Starla Joyner, discusses how organizations can improve, and even streamline, the referral process. Strategies discussed include improving the prior authorization process, automating the referral outreach strategy, and much more.
