How to prepare for the changing landscape of healthcare with AI

By Amber Hull, Marketing Manager at TeleVox

Artificial intelligence (AI) is more than a trend. In this blog, explore the story behind the phenomenon and strategies for fostering a healthier work culture.

AI is rapidly changing the healthcare landscape, and one area where it is making a significant impact is conversational chat. AI conversational chat in healthcare involves using chat powered by AI technology to engage in conversations with patients and provide personalized medical advice and support.

Healthcare organizations are learning quickly that patients want more functionality in this ever-changing patient-focused industry. This patient-first mentality will motivate more organizations to invest in an AI conversational chat. In a recent article on healthcare conversational chat enabling better care, KLAS identifies, “Provider and payer organizations who do not offer intuitive chatbot solutions that are effectively integrated into patient portals, scheduling applications, and EHRs may find leakage in their patient population services.” For healthcare organizations to remain competitive and accessible, they are looking at their weak spots and closing the gaps, focusing more on patient satisfaction to do so.

Not only does AI chat increase patient satisfaction and patient engagement, but it provides patients with quick and convenient access to medical advice. With AI conversational chat, patients can get answers to their healthcare queries 24/7 without waiting for a doctor’s appointment. According to Becker’s Hospital Review, “Patient engagement technologies also need to be interactive. One-way notifications aren’t enough. People want to interact with the system and take the next step using a closed-loop workflow.”

AI conversational chat has the potential to revolutionize healthcare by providing patients with interactive and convenient access to medical advice and support, all while easing workforce shortage burdens. Laura Dyrda, Vice President & Editor in Chief at Becker’s ASC Review, discusses how healthcare leaders are exploring innovative solutions for workforce shortages. She concluded that automation technology and AI can play a vital role in reducing workload burdens and helping healthcare systems to remain resilient. By automating routine tasks such as appointment scheduling and patient follow-up, chatbots can free up doctors and nurses to focus on more complex and critical aspects of patient care.

Not only can AI conversational chat help with staff burnout, but it can also improve patient outcomes. By providing patients with accurate and personalized medical information, conversational chat can help patients manage their conditions better and reduce the risk of complications. Moreover, AI chat can remind patients to take their medications, schedule appointments, and follow up on their treatment plans, ensuring they stay on track with their healthcare goals.

By automating routine tasks and providing valuable insights into patient needs and preferences, AI conversational chat can help healthcare providers engage patients proactively and at scale. As technology continues to evolve, it is likely that we will see even more exciting developments in this area in the years to come.