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Returning to a Historic Brand Name

Before Intrado, our customers knew us as “TeleVox.” A brand name that’s been known throughout the healthcare world since 1992 as a pioneer in automated patient engagement, in addition to renowned customer service and innovation. In fact, many of our customers still acknowledge us by this name. For this reason, we have chosen to return to the name “TeleVox” as our brand identity in product and values.

What Does This Mean for Customers?

With the return of the TeleVox name, customers can continue to expect the high level of service, support and innovation that they have become accustomed to. That includes our knowledgeable and committed staff, and our powerful digital patient engagement platform. Our customers can also continue to count on us for new innovations and offerings (many coming soon in 2023).

What Does This Mean for Our Organization?

Aside from our new look and logo, not much will change within our organization. Our online presence will be updated, including revised social media channels and a brand-new website (www.TeleVox.com). We will continue to live up to the innovative and historic reputation and values of TeleVox.

Going Forward

Our team is incredibly excited about what’s ahead for us in 2023 and beyond. From new workflow automations (such as reputation management and wayfinding) to additional integrations with leading EHR systems, we expect the coming years to be our best yet and we look forward to our next chapter with your organization at our side! We are also excited to continue collaborating with our customers to develop new concepts and solutions to help you meet your goals and overcome your challenges.

From the earliest phone and email appointment reminders in the 1990s to the complex and intelligent referral management automation of the 2020s, TeleVox has continued to drive the patient engagement landscape for three decades. Our experience and ability to deliver at scale is a big reason that we have over 10,000 customers in North America. We are all excited to again represent the “TeleVox” brand and hope that you are, too!

“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”

Venus Jones | Director, Revenue Cycle Systems
AdvantageCare Physicians

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application Services
Kettering Health Network

“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”

Manager | Customer Interview Conducted by KLAS Research About ROI/Cost

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.

Claudia Andrade | Senior Applications Analyst
Cambridge Health Alliance
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