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TeleVox Achieves HITRUST r2 Certification

TeleVox Achieves HITRUST r2 Certification

By: Naik, Yogesh H, TeleVox Information Security Manager

TeleVox’s industry-leading, omnichannel patient relationship management platform just became even more appealing for healthcare technology leaders with today’s announcement that HouseCallsPro earned HITRUST Risk-based, 2-year (r2) certification.

The r2 certification status demonstrates that TeleVox’s HouseCalls Pro has met demanding regulatory compliance and industry-defined requirements and is appropriately managing risk. This achievement places TeleVox in an elite group of organizations worldwide that have earned this certification.

Four unique attributes of the HITRUST r2 Assessment


The HITRUST CSF® control library harmonizes with mappings to each authoritative source so the r2 delivers more precise and comprehensive cybersecurity.


Provides tailoring to precisely select the prescriptive controls that cover whichever risk and compliance factors an organization needs.


Requirements across the portfolio nest into each other to save time and effort by leveraging work from other HITRUST Assessments.


r2 Certification puts organizations into an elite group by showing they meet the most demanding information risk requirements.

TeleVox President Vik Krishnan spoke on the value of this recognition:

“The exchange of healthcare information between patients and providers must be fast, simple, and most importantly, secure,” Krishnan said. “With this certification, we continue to demonstrate our commitment to safely and effectively improving patient engagement through our omnichannel platforms.”

By including federal and state regulations, standards, and frameworks, and incorporating a risk-based approach, the HITRUST Assurance Program helps organizations like TeleVox address security and data protection challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.

“Without consistency, transparency, and reliability, an information security assessment can’t provide the requisite level of assurances needed to make important business decisions. That’s why we focus on producing the highest quality reports available,” said Vincent Bennekers, Vice President of Quality, HITRUST. “Achievement of a HITRUST Risk-based, 2-year Certification is a reliable assurance that TeleVox takes compliance and information risk management seriously.”

HouseCalls Pro is TeleVox’s solution for patient engagement platform designed to meet the dynamic needs of providers and patients via omnichannel, digital, flexible outreach. More than 7,000 customers trust TeleVox to automate patient outreach while generating response rates that positively impact visit volumes, care outcomes, and revenue. At the same time, these organizations count on HouseCalls Pro to seamlessly integrate with all types of electronic health records (EHRs) to make this process easy and reliable.

Click here to read the press release published on December 5th.