Leveraging Tech to Increase Appointments and Revenue
Automation Can Drive More Appointments and Increase Revenue in Healthcare Facilities
Keeping schedules full, patients supported, and accounts receivable (AR) optimized are among the issues keeping healthcare leaders up at night. These very different concerns are often tied to a simple fact: patients forget. Even the most responsible individuals may not realize they haven’t added an appointment to their calendar, made a payment, or scheduled a referral. Yet these can all add up and make a big impact on revenue and the health of your patients.
Automation Opportunities
TeleVox offers a variety of automations to drive appointment volume, increase medical practice revenue, and improve AR for hospitals and health systems, including:
Revenue-Generating Workflows for the Entire Patient Journey
With patients juggling busier lives and care providers prioritizing how to increase revenue in healthcare settings across the care continuum, it’s clear that a fully integrated, comprehensive patient engagement platform is the solution to reach these individuals and keep schedules full. We can provide support at every touchpoint, from scheduling and recall reminders to patient-driven payment systems, making it easy for patients to take care of healthcare bills.
How to increase revenue in healthcare settings depends on your unique organization. Contact us for a customized demo to day.
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“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”
“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”
“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”
“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”
“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”
The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.
Since we started using TeleVox, we have had fewer no-shows. I think that is the goal of any appointment reminder system, and we have seen that.