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Leveraging Tech to Increase Appointments and Revenue

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Automation Can Drive More Appointments and Increase Revenue in Healthcare Facilities

Keeping schedules full, patients supported, and accounts receivable (AR) optimized are among the issues keeping healthcare leaders up at night. These very different concerns are often tied to a simple fact: patients forget. Even the most responsible individuals may not realize they haven’t added an appointment to their calendar, made a payment, or scheduled a referral. Yet these can all add up and make a big impact on revenue and the health of your patients.

Automation Opportunities

Televox offers a variety of automations to drive appointment volume, increase medical practice revenue, and improve AR for hospitals and health systems, including:

  • Automated appointment reminders
  • Patient self-scheduling
  • Preventive care and recall campaigns
  • Referral management
  • Payment and balance notifications
  • Streamlined reputation management
  • Engage, AI-Powered Virtual Agent

Keeping Patients Engaged and Schedules Full

65%

The majority of health system leaders report that patients leaving their health system is impeding their financial goals to the tune of about 17%.

49%

Nearly half of medical groups report that their patient no-show rates have increased since 2021.

$200

On average, missed appointments cost about $200 per unused time slot.

Revenue-Generating Workflows for the Entire Patient Journey

With patients juggling busier lives and care providers prioritizing how to increase revenue in healthcare settings across the care continuum, it’s clear that a fully integrated, comprehensive patient engagement platform is the solution to reach these individuals and keep schedules full. We can provide support at every touchpoint, from scheduling and recall reminders to patient-driven payment systems, making it easy for patients to take care of healthcare bills.

How to increase revenue in healthcare settings depends on your unique organization. Contact us for a customized demo to day.

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Resources on How to Increase Revenue in Healthcare

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“We haven’t had any issues with Televox, and the solution has come a long way within the last year. It is better now than it has ever been, and the vendor is moving in the right direction. Televox is showing us what they potentially have in terms of upgrades. They have also shown us a lot of new functionalities, like self-scheduling options and AI technology.”

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“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application ServicesKettering Health Network

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

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