Enhancing Patient Experience Metrics for Health Systems

Healthcare revenue cycle teams rely on TeleVox to streamline and automate time-consuming patient engagement outreach for a variety of issues that ultimately impact their bottom line. Our technology delivers timely patient notifications, satisfaction surveys, appointment reminders, and more that get more patients, and more payments, into the health system.

We can address the most complex patient engagement workflows in real-time because our platform deeply embeds within your facility’s existing electronic health record (EHR). TeleVox understands the importance of maximizing the ROI of your existing investments while reducing operational costs. As the workflow experts, we work with your team so that you can adapt your care practices—from check-in procedures to billing reminders—at the pace of industry change.

Today’s hospitals are focused on enhancing patient experience metrics just as much as relieving unnecessary burden from staff members, especially amidst a challenging labor environment and staff shortages in healthcare. Administrative work associated with routine healthcare communications is primed for automation—which is where TeleVox comes in. Our advanced, two-way digital platform keeps patients in the know with automated, omnichannel communications. From routine reminders about preventive care to the most complex outreach related to specialty referrals, operations teams can maximize patient engagement without adding to the staff workload.