Industry-Leading Solutions for a Unified Patient Relationship Journey
The success of patient relationship technology lies in its capacity to meet the dynamic needs of providers and patients, facilitating automated, AI-powered conversational two-way interactions through omnichannel, secure, and flexible outreach. TeleVox addresses these requirements seamlessly, offering communication solutions designed to engage, educate, and empower patients throughout their entire care journey, both now and into the future.
Keeping patients informed about recommended preventive care, routine screenings, vaccine availability, and eligibility can place a high burden on your staff. TeleVox streamlines and automates outreach throughout the entire patient engagement journey, freeing up staff time while encouraging patient activation.
TeleVox technology is an ideal solution for helping care teams stay connected with patients at multiple points in their treatment journey. Whether a patient has been discharged from the hospital, missed an essential care procedure, or has been diagnosed with a serious health issue, our patient activation solutions (including recall, referral, and other automated, two-way campaigns with Live Connect) can help close care gaps.
Nearly all millennial patients want two-way communication with their healthcare providers, so your organization can truly stand out from the crowd by integrating this capability within the patient engagement journey. TeleVox enables a wide variety of two-way campaigns that offer self-service features like appointment management and referral closure, driving better patient satisfaction in the process.
TeleVox patient activation and engagement solutions also support automated communications that encourage vaccine treatment awareness and medication adherence. We help healthcare organizations and partners like pharmaceutical, life sciences, and payer services (and more), meet these patient outreach goals.
With more patients than ever demanding easy, accessible, and digital connection to their healthcare teams, the TeleVox virtual assistant is well positioned to offer a true digital front door for inbound patient inquiries. Patients can reach their care teams via web, SMS text, or voice.
The advanced patient engagement workflow technology available from TeleVox makes closed-loop appointment reminders Patient scheduling actions like appointment confirmation, cancelation, or even rescheduling are done right from a text message. And these updates are documented directly in the EHR in real-time, reducing the manual burden on staff and improving no-show rates.
We can help modernize this historically time-consuming, complicated process of managing referrals, while decreasing staff involvement, promoting continuity of care, and reducing revenue leakage. With TeleVox, automated, personalized outreach keeps patients in the loop and allows for easy, digital patient scheduling.
TeleVox offers EHR-integrated patient scheduling that allows individuals to look up, schedule, and reschedule their appointments via voice call, text message, or with an online virtual assistant. Our fully automated, closed-loop appointment workflows don’t just ease the manual work required of staff to manage appointments, they also save patients the time and hassle associated with calling your facility, navigating a phone tree, or waiting on hold.
TeleVox enables patient communications on the fly so your organization can react to ever-changing care delivery needs like office closures, inclement weather, or changes to check-in procedures. TeleVox also uses automated texts and voice calls to reach all patients at once with the broadcast function.
You can rely on TeleVox’s live chat function for two-way, text-based interactions between staff and patients. As patient scheduling needs arise or staff members need to follow up with post-care instructions, this personalized communication method puts your organization in direct contact with patients.
Avoiding bad prep and last-minute cancellations while lowering readmissions is as simple as engaging and educating patients before their procedures. TeleVox powers outreach in the right channel and at the right time to help patients follow their care plan, while also improving recovery time, medication adherence, and attendance at follow-up visits.
The TeleVox platform allows for management of all patient intake activities under one dashboard. Healthcare teams can view each individual’s status along the patient engagement journey, moving through the intake process and addressing patient needs immediately.
Our digital tools make filling out questionnaires like medical history, HIPAA forms, and other routine patient intake documents totally seamless for healthcare staff members and patients alike.
Facilitating insurance information, conducting payer verification and eligibility checks doesn’t have to add to your teams’ workload. TeleVox streamlines insurance-related processes during the patient intake process so patients can access the care they need even quicker.
And once insurance information has been verified, TeleVox allows patients to easily pay amounts due, such as copays or coinsurance digitally.
Because the TeleVox platform supports the entire patient engagement journey, we can support your organization’s care management programs for conditions like diabetes and cancer, as well as facilitate ongoing maternity care, IBS/IBD care, and more, all through our digital platform.
And given the potential for care management programs to improve outcomes in patients with chronic illnesses, our tailored digital engagement programs for CHF, COPD, pneumonia, postpartum, and post-surgery care can reduce the likelihood of hospital readmissions.
Our product provides an automated platform for collecting and managing patient feedback, making it easy for healthcare providers to track trends and identify areas for improvement. With powerful analytics, providers can enhance their reputation, attract new patients, and improve the quality of care.
Healthcare payments don’t have to be a pain for patients or your staff members. TeleVox’s platform enables right-time, omnichannel notifications that make it simple for patients to pay their bills. And balance reminders increase the chances of collection of healthcare payments.
TeleVox also supports the patient engagement journey with education campaigns. Our digital solution engages patient populations with materials like vaccination information, chronic illness management, post-care and readmission reduction programs, and other digital engagement initiatives.
In the patient care journey, the digital front door plays a pivotal role. During this stage of the journey, TeleVox’s Care Gap/Recall Messages inform patients about preventive care, while Patient Marketing Campaigns and Vaccination Outreach promote wellness. Iris, our AI-powered Virtual Agent, offers personalized support across SMART Voice, SMART SMS, and SMART Web channels. Through bi-directional conversational communication, Iris enhances patent engagement and enables patients to be self-sufficient in their pursuit of information. This empowerment encourages active involvement in healthcare, resulting in improved outcomes and satisfaction. TeleVox’s digital front door solutions simplify access to services, allowing patients to manage their health conveniently and encouraging individuals to take charge. Together, these approaches cultivate a seamless, patient-centric experience, driving better health outcomes and elevating overall quality of care.
TeleVox’s pre-visit solutions help ensure a seamless and well-prepared experience for patients. We offer a range of capabilities to streamline pre-visit processes and enhance patient satisfaction and awareness. Appointment Management is simplified through advanced patient engagement technology, allowing for closed-loop appointment reminders and easy scheduling, empowering patients to schedule and manage appointments conveniently. Agent Chat facilitates real-time communication between contact centers and patients, providing personalized support and self-service options. Automated Appointment Reminder Messages are delivered via phone, email, or text to reduce no-shows and last-minute cancellations. To prepare patients for their visit, Digital Care Programs deliver tailored pre-visit instructions at the right time, and through the right channel to ensure adherence to care plans and improve outcomes. Our Referral Automation solution promotes continuity of care and reduces staff workload by automating the referral management and scheduling process. TeleVox’s Broadcast Messaging feature also enables mass communication with patients for timely updates about office closures, weather conditions, or changes in procedures, ensuring patients are well-informed about critical updates.
Streamline the check-in process by allowing patients to digitally fill out forms, pay copays, input demographic information, and verify insurance. eCheck-in allows for the management of all patient intake activities under one dashboard. Healthcare teams can view each individual’s status along the patient engagement journey, moving through the intake process and addressing patient needs immediately. Our digital tools send email and text messages to patients with secure links to make filling out questionnaires like medical history, HIPAA forms, and other routine patient intake documents seamless for healthcare staff members and patients alike.
Streamline the check-in process by allowing patients to digitally fill out forms, pay copays, input demographic information, and verify insurance. eCheck-in allows for the management of all patient intake activities under one dashboard. Healthcare teams can view each individual’s status along the patient engagement journey, moving through the intake process and addressing patient needs immediately. Our digital tools send email and text messages to patients with secure links to make filling out questionnaires like medical history, HIPAA forms, and other routine patient intake documents seamless for healthcare staff members and patients alike.
Streamline the check-in process by allowing patients to digitally fill out forms, pay copays, input demographic information, and verify insurance. eCheck-in allows for the management of all patient intake activities under one dashboard. Healthcare teams can view each individual’s status along the patient engagement journey, moving through the intake process and addressing patient needs immediately. Our digital tools send email and text messages to patients with secure links to make filling out questionnaires like medical history, HIPAA forms, and other routine patient intake documents seamless for healthcare staff members and patients alike.
Streamline the check-in process by allowing patients to digitally fill out forms, pay copays, input demographic information, and verify insurance. eCheck-in allows for the management of all patient intake activities under one dashboard. Healthcare teams can view each individual’s status along the patient engagement journey, moving through the intake process and addressing patient needs immediately. Our digital tools send email and text messages to patients with secure links to make filling out questionnaires like medical history, HIPAA forms, and other routine patient intake documents seamless for healthcare staff members and patients alike.
Patient Activation / Discovery {Headline Here}
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Pre-Visit {Headline Here}
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Visit {Headline Here}
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
After-Visit {Headline Here}
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”
“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”
“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”
“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”
“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”
The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.
Since we started using TeleVox, we have had fewer no-shows. I think that is the goal of any appointment reminder system, and we have seen that.