The healthcare sector is also being transformed by the new consumer experience standards set by the consumer industry. Patients increasingly prefer to manage their healthcare interactions in the same way they handle other aspects of their lives—through their phones and…
PRM is an approach in healthcare that emphasizes building and maintaining long-term, meaningful relationships with patients. Unlike episodic patient engagement, PRM emphasizes continuous, data-driven interaction, enhancing patient experiences and outcomes while offering significant operational and financial benefits to healthcare systems.
Optimal management of referrals is at the heart of many clinical, financial, and regulatory initiatives within health systems. And for good reason. Since many referrals are related to diagnosis and treatment of serious medical issues, when referrals are not closed,…
Instead of spending on an advertising campaign to see what sticks, the key to recovery for pharma marketers is to get the right message to the right person at the right time in the way they wish to receive it…
Burnout is a significant issue in the medical field, with 84% of nurses and 62% of physicians reporting feelings of burnout. Staggering numbers like these shed light on the urgent need for prioritizing the well-being of healthcare professionals and where technology can help. Discover…
In the ever-changing healthcare industry, one challenge that remains consistent across healthcare organizations is overworked and understaffed departments. Front desk staff, nurses, and even physicians on the front lines of patient care are tasked with a wide set of responsibilities,…
In this insightful interview, Vijay Verma shares his expertise in PRM and highlights TeleVox’s role as a leading provider of omnichannel digital patient relationship management technology. With over a decade of experience in developing solutions to drive customer self-service and…