The answer to why patients continue to feel dissatisfied with their healthcare experience lies in leveraging preferred patient communication channels. Unfortunately, many hospitals and health systems haven’t prioritized new technologies that automate these favored channels efficiently, and instead are stuck…
An article from Insider Intelligence presents a variety of industry data and statistics that support a link between higher patient engagement and shorter hospital stays. This is good news for hospitals, whose leaders are increasingly focused on improving revenue and…
Patient expectations for healthcare experiences that mimic those of retail are clashing with a system that’s currently troubled with severe staffing shortages. Scheduling a healthcare appointment can mean waiting on hold, dealing with complicated phone trees, and potentially playing phone…
In his latest interview with Authority Magazine, Vik Krishnan, General Manager of Intrado Digital Workflows (which includes HouseCalls Pro) shares insights about his background, professional experience serving the healthcare industry, and the expertise that brought him to lead patient engagement…
There are many reasons healthcare IT executives are prioritizing automated solutions that can replace manual patient outreach for common communication workflows. Of importance are pressing issues related to staff burnout, soaring labor costs and rising expectations from consumers. All of…