The patient referral process in healthcare can be tedious and inefficient. With procedural hoops to jump through and the back and forth of playing phone tag, referrals are often delayed or even missed. Unsurprisingly, this pitfall can have a negative…
Every customer interaction generates valuable data, at least in theory. But in practice, that data is too often left untapped. By implementing artificial intelligence-driven solutions that harness the wellspring of customer information, businesses can refine customer experience (CX) strategies, predict…
Picture this: A frustrated customer sits on hold for the third time this month, waiting to resolve a simple billing issue. Each passing minute feels like wasted time—time they could’ve spent with family, finishing work, or simply relaxing. Moments like…
With just about everyone walking around with access to their favorite restaurants, entertainment sources, and friends with the opening of an app, the demand for instant, smarter, and more intuitive communication is at an all-time high.
In today’s healthcare landscape, delivering exceptional clinical care is only part of the equation. Patients now expect care that’s not just effective, but also accessible, responsive, and personalized. As expectations shift toward the kind of convenience and connectivity seen in…
At HIMSS 2025, held in Las Vegas, TeleVox will exhibit its innovative SMART Agent, an advanced AI-powered tool designed to enhance patient experiences. This event, one of the largest health technology conferences, showcases how TeleVox is leading the way in…
Televox, a company specializing in patient relationship management, introduced new technology aimed at improving communication between patients and healthcare providers. “Agent Chat” offers a digital way for patients to get questions answered quickly, without the stress of waiting on hold…
TeleVox expands the functionality of their service, Agent Chat, to increase staff efficiency and reduce inbound call volumes.
Televox, a company specializing in patient relationship management, introduced new technology aimed at improving communication between patients and healthcare providers. “Agent Chat” offers a digital way for patients to get questions answered quickly, without the stress of waiting on hold…
TeleVox, an industry provider of omnichannel patient relationship management platforms, is aiming to solve the challenge of overworked healthcare call centers and frustrated patients waiting on hold. TeleVox has launched Agent Chat, which utilizes a secure, web-based experience to connect…