Televox, a company specializing in patient relationship management, introduced new technology aimed at improving communication between patients and healthcare providers. “Agent Chat” offers a digital way for patients to get questions answered quickly, without the stress of waiting on hold…
TeleVox expands the functionality of their service, Agent Chat, to increase staff efficiency and reduce inbound call volumes.
Televox, a company specializing in patient relationship management, introduced new technology aimed at improving communication between patients and healthcare providers. “Agent Chat” offers a digital way for patients to get questions answered quickly, without the stress of waiting on hold…
TeleVox, an industry provider of omnichannel patient relationship management platforms, is aiming to solve the challenge of overworked healthcare call centers and frustrated patients waiting on hold. TeleVox has launched Agent Chat, which utilizes a secure, web-based experience to connect…
Applying AI and automation tools can benefit every stage of the revenue cycle and create a more positive experience for both staff and patients. This includes faster and more accurate patient scheduling and registration, fewer manual tasks for staff, fewer…
This episode explores tools like ambient dictation, AI chatbots, and remote patient monitoring, focusing on how these tools support high-quality, value-based care while also lessening the burden on physicians and other healthcare providers. They also discuss the “appropriate application of…
Kamal Anand, Chief Product Officer at Televox summed it up nicely with his comment that although staffing and technology can be a barrier to access, neither should be an excuse for standing pat: “Improving access to care is every healthcare organization’s priority,…
Patient relationship management means having a communication channel across the continuum of care, says Don Thompson, head of marketing at TeleVox.
Michael chats with Vik Krishnan, President of Televox. In this episode, Michael and Vik discuss how Vik became interested in and involved with healthcare technology, patient relationship management and how it differs from patient engagement, the use of AI in…
Tune in to listen to Vik Krishnan, President of Televox (a West business unit), who has been part of the TeleVox team since 2020, drawing from two decades of experience in healthcare and technology. Hear him discuss his perspectives on…