Vik Krishnan, President at TeleVox In 2024, healthcare facilities will go beyond simple patient engagement by implementing a Patient Relationship Management system that helps across the entire patient journey. The challenge with traditional patient engagement software is that it produces a…
Running a primary care practice is no easy feat. Between no-show appointments, combating negative reviews, staffing shortages, and tightening reimbursements, physicians and administrators have a lot on their plates. When these issues go unresolved, they bring severe financial pressures that…
There are many reasons healthcare IT executives are prioritizing automated solutions that can replace manual patient outreach for common communication workflows. Of importance are pressing issues related to staff burnout, soaring labor costs and rising expectations from consumers. All of…
In his latest interview with Authority Magazine, Vik Krishnan, General Manager of Intrado Digital Workflows (which includes HouseCalls Pro) shares insights about his background, professional experience serving the healthcare industry, and the expertise that brought him to lead patient engagement…
Patient expectations for healthcare experiences that mimic those of retail are clashing with a system that’s currently troubled with severe staffing shortages. Scheduling a healthcare appointment can mean waiting on hold, dealing with complicated phone trees, and potentially playing phone…
An article from Insider Intelligence presents a variety of industry data and statistics that support a link between higher patient engagement and shorter hospital stays. This is good news for hospitals, whose leaders are increasingly focused on improving revenue and…
The answer to why patients continue to feel dissatisfied with their healthcare experience lies in leveraging preferred patient communication channels. Unfortunately, many hospitals and health systems haven’t prioritized new technologies that automate these favored channels efficiently, and instead are stuck…
As more people engage with healthcare organizations online and via digital channels than ever before, these individuals are voicing opinions about patient technology expectations. Highly regarded health IT research firm KLAS released its Patient Perspectives on Patient Engagement Technology 2022…
Self-scheduling is a high-priority enhancement for hospitals and health systems seeking to elevate patient access and make interactions with their organizations easier for the people they serve. This self-service feature and other similar patient-centered communication tools such as two-way, text-based…
Striving to meet revenue goals, improve the patient experience, and address staffing and labor challenges means healthcare organizations are under immense pressure. Some are accomplishing these aims by prioritizing what consumers want from healthcare. Reports show that while the industry…