New Engage, LinguaAI, and Journey Insights solutions bring multilingual, measurable, and human-like communication to healthcare organizations November 04, 2025 09:09 ET | Source: West Technology Group, LLC OMAHA, Neb., Nov. 04, 2025 (GLOBE NEWSWIRE) — WestCX, part of West Technology Group, today announced the…
New AI-native solutions improve engagement, strengthen revenue, and ensure compliance for healthcare organizations September 30, 2025 11:37 ET | Source: West Technology Group, LLC OMAHA, Neb., Sept. 30, 2025 (GLOBE NEWSWIRE) — WestCX, part of the West Technology Group, today announced the launch…
OMAHA, Neb., Aug. 12, 2025 (GLOBE NEWSWIRE) — TeleVox, the industry-leading provider of omnichannel patient relationship management, announced a new national group purchasing agreement with Premier, Inc., a leading healthcare improvement company serving over two-thirds of U.S. providers. Effective September 1,…
OMAHA, Neb., July 01, 2025 (GLOBE NEWSWIRE) — TeleVox, the industry-leading provider of omnichannel patient relationship management platforms, is addressing the outreach gap in patient care with the launch of the Planned Outreach Program. This new solution, integrated within the…
Kamal Anand, chief product officer of TeleVox and Mosaicx, part of West Technology Group. In conversations across the healthcare industry, I see many healthcare leaders rightly focused on AI’s long-term potential. But in doing so, they may overlook high-impact automation and digital…
The patient referral process in healthcare can be tedious and inefficient. With procedural hoops to jump through and the back and forth of playing phone tag, referrals are often delayed or even missed. Unsurprisingly, this pitfall can have a negative…
Every customer interaction generates valuable data, at least in theory. But in practice, that data is too often left untapped. By implementing artificial intelligence-driven solutions that harness the wellspring of customer information, businesses can refine customer experience (CX) strategies, predict…
Picture this: A frustrated customer sits on hold for the third time this month, waiting to resolve a simple billing issue. Each passing minute feels like wasted time—time they could’ve spent with family, finishing work, or simply relaxing. Moments like…
With just about everyone walking around with access to their favorite restaurants, entertainment sources, and friends with the opening of an app, the demand for instant, smarter, and more intuitive communication is at an all-time high.
In today’s healthcare landscape, delivering exceptional clinical care is only part of the equation. Patients now expect care that’s not just effective, but also accessible, responsive, and personalized. As expectations shift toward the kind of convenience and connectivity seen in…