Kamal Anand, chief product officer of TeleVox and Mosaicx, part of West Technology Group. In conversations across the healthcare industry, I see many healthcare leaders rightly focused on AI’s long-term potential. But in doing so, they may overlook high-impact automation and digital…
The patient referral process in healthcare can be tedious and inefficient. With procedural hoops to jump through and the back and forth of playing phone tag, referrals are often delayed or even missed. Unsurprisingly, this pitfall can have a negative…
Every customer interaction generates valuable data, at least in theory. But in practice, that data is too often left untapped. By implementing artificial intelligence-driven solutions that harness the wellspring of customer information, businesses can refine customer experience (CX) strategies, predict…
Picture this: A frustrated customer sits on hold for the third time this month, waiting to resolve a simple billing issue. Each passing minute feels like wasted time—time they could’ve spent with family, finishing work, or simply relaxing. Moments like…
With just about everyone walking around with access to their favorite restaurants, entertainment sources, and friends with the opening of an app, the demand for instant, smarter, and more intuitive communication is at an all-time high.
In today’s healthcare landscape, delivering exceptional clinical care is only part of the equation. Patients now expect care that’s not just effective, but also accessible, responsive, and personalized. As expectations shift toward the kind of convenience and connectivity seen in…
Prestigious International Annual Awards Program Recognizes Standout Digital Health and Medical Technology Products and Companies OMAHA, Neb., May 12, 2025 (GLOBE NEWSWIRE) — TeleVox, the industry-leading provider of omnichannel patient relationship management platforms, today announced that Practice Edition has been selected as winner…
OMAHA, Neb., April 23, 2025 (GLOBE NEWSWIRE) — TeleVox, the industry-leading provider of omnichannel patient relationship management platforms, launches Insights360, the only cloud-based analytics solution that records and analyzes every aspect of patient call experiences from dial to disconnect, including time on…
BRENTWOOD, CA, UNITED STATES, April 16, 2025 /EINPresswire.com/ — Stitch PEO, the only professional employer organization (PEO) built specifically for healthcare providers, is excited to announce a strategic partnership with TeleVox, the industry-leading provider of omnichannel patient relationship management (PRM) platforms. This…
At HIMSS 2025, held in Las Vegas, TeleVox will exhibit its innovative SMART Agent, an advanced AI-powered tool designed to enhance patient experiences. This event, one of the largest health technology conferences, showcases how TeleVox is leading the way in…