Healthcare

In today’s payer sector, member-centricity isn’t just a selling point––it’s the defining factor in a growing divide between the nation’s highest and lowest-performing health plans. For decades, efforts to increase access to affordable and high-quality healthcare through widespread reforms and…

No-shows are the bane of healthcare organizations. Patients who miss their appointments end up costing healthcare providers millions on an annual basis. They also disrupt patient care and daily operations because there are always other patients waiting for appointments that…

Patient self-service refers to digital tools that allow individuals to independently manage aspects of their healthcare experience—such as scheduling appointments, checking in, paying bills, accessing medical records, and communicating with providers. These solutions put patients in control, offering convenience and…

Patients who are strongly involved in their own care closely follow their treatment plans. Their meds and physical therapy don’t stop after leaving their doctor’s office. The plan continues because they see the difference it makes in their recovery. Modern…

Conducting surveys is not uncommon for healthcare providers, but many of them do struggle to turn their data into actionable improvements. The main issues often lie in how these surveys are done. Pushing generic and unoptimized questionnaires will always fail…

The Health Insurance Portability and Accountability Act (HIPAA) governs every patient interaction for healthcare providers. It establishes strict rules for handling Protected Health Information (PHI) in all forms of communication. Healthcare providers are, hence, expected by federal law to adhere…

Healthcare organizations are increasingly turning to digital solutions that improve their care capabilities beyond just managing appointments. Patient engagement platforms are now fundamental on that end for any modern provider. The right fit can improve your communications and reduce administrative…

Patients have drastically changed their expectations in healthcare. They now demand the same level of convenience and personalization they receive from a major retail or hospitality brand. That shift is pushing providers to lean on self-service portals and digital check-ins…

By: Amber Hull, Marketing Manager The Growing Need for an Equity-First Approach Health disparities continue to challenge the U.S. healthcare system, preventing many individuals from accessing quality care and achieving optimal health outcomes. As the burden of inequities grows, the…