No-shows are the bane of healthcare organizations. Patients who miss their appointments end up costing healthcare providers millions on an annual basis. They also disrupt patient care and daily operations because there are always other patients waiting for appointments that…
Patient self-service refers to digital tools that allow individuals to independently manage aspects of their healthcare experience—such as scheduling appointments, checking in, paying bills, accessing medical records, and communicating with providers. These solutions put patients in control, offering convenience and…
Effective patient engagement strategies form the cornerstone for achieving better health outcomes and increased patient satisfaction. Modern healthcare organizations understand that successful treatment plans begin with giving patients a voice in their healthcare journey. Patients want to have a say…
Conducting surveys is not uncommon for healthcare providers, but many of them do struggle to turn their data into actionable improvements. The main issues often lie in how these surveys are done. Pushing generic and unoptimized questionnaires will always fail…
The Health Insurance Portability and Accountability Act (HIPAA) governs every patient interaction for healthcare providers. It establishes strict rules for handling Protected Health Information (PHI) in all forms of communication. Healthcare providers are, hence, expected by federal law to adhere…
Healthcare organizations continue to embrace digital technologies to integrate smart tools and solutions that improve their care capabilities beyond just managing appointments. Patient engagement software and platforms are now fundamental to running any modern medical practice. The right fit can…
Patients have drastically changed their expectations in healthcare. They now demand the same level of convenience, personalization, and quality we receive from a major retail or hospitality brand. Hence, healthcare providers are beginning to rely heavily on technologies like self-service…
By: Amber Hull, Marketing Manager The Growing Need for an Equity-First Approach Health disparities continue to challenge the U.S. healthcare system, preventing many individuals from accessing quality care and achieving optimal health outcomes. As the burden of inequities grows, the…
By: Amber Hull, Marketing Manager In today’s fast-paced healthcare landscape, connecting with patients continues to be an operational challenge. With methods of communication ranging from SMS to voice to email to web chat, hospitals and health systems are struggling to…
By: Amber Hull, Marketing Manager Patient attrition, also known as patient churn, is a growing challenge in today’s landscape. People no longer stay with the same job for decades or stay loyal to their favorite restaurants; if it’s not on…