In the digital age, where customer expectations are continuously evolving, businesses are constantly seeking ways to enhance customer service and support. One change in healthcare contact centers is the integration of Agent Chat, a secure, web-based chat channel. This powerful…
In today’s digital age, having a robust online presence is not just an advantage; it’s a necessity. For healthcare providers, this is even more critical as patients increasingly turn to the internet to find, evaluate, and select their care providers.…
Patients Benefit from Prompt Responses in Their Preferred Channel OMAHA, Neb., Aug. 20, 2024 (GLOBE NEWSWIRE) — TeleVox, the industry-leading provider of omnichannel patient relationship management platforms, is solving the challenge of overworked healthcare call centers and frustrated patients waiting on…
Applying AI and automation tools can benefit every stage of the revenue cycle and create a more positive experience for both staff and patients. This includes faster and more accurate patient scheduling and registration, fewer manual tasks for staff, fewer…
In the competitive world of pharmaceuticals, broad advertising campaigns often fall short of delivering the desired results. Pharma marketers are increasingly recognizing the need for a more targeted approach, one that focuses on delivering the right message to the right…