Televox Wins Gold at the Fall Digital Health Awards for AI-Powered SMS Innovation

Televox is proud to announce that its Enterprise Edition SMS solution has been awarded Gold in the Fall Digital Health Awards for the Mobile Digital Health Resources Text Messaging category. This recognition from the 27th annual Digital Health Awards, the largest program of its kind in the United States, highlights Televox’s commitment to improving patient communication through AI-powered technology.

For healthcare organizations facing increasing demands, Televox SMS helps simplify appointment management, reduce administrative workload, and support stronger patient engagement across the entire care journey.

Recognizing Excellence in Digital Health

The Digital Health Awards is a leading national competition organized by the Health Information Resource Center (HIRC), a longstanding organization that supports professionals and programs in consumer health. This program builds on HIRC’s well-established history of recognizing excellence in health communication, with the Digital Health Awards focusing specifically on online, mobile, and virtual health resources for both consumers and healthcare professionals. Held semiannually, the competition draws hundreds of entries across a wide range of categories, reflecting the growing impact and variety of digital solutions in healthcare delivery and patient engagement.

Entries undergo careful review by panels of health technology professionals. The judging process uses a detailed scoring system that evaluates submissions for content, format, success in reaching target audiences, and overall quality. The top-rated solutions receive Gold, Silver, or Bronze distinctions, recognizing those products for their effectiveness and impact.

Televox’s Gold award in the Mobile Digital Health Resources Text Messaging category showcases its strong performance across these demanding criteria and places it among the most respected solutions in the digital health field.

Conversational SMS That Feels Human

What sets Televox SMS—part of Engage, our multichannel patient engagement solution—apart is its ability to learn and adapt from every patient interaction, allowing conversations to become increasingly personalized over time. Patients receive responses and reminders tailored to their history, preferences, and needs. With 24/7 inbound availability, patients can reach out for help or information at any time and receive prompt, actionable support—making communication feel not only efficient but also empathetic and supportive.

Patients and care teams connect through both inbound and outbound communication. The SMS system sends reminders and information, while patients can text to schedule appointments, request refills, or ask questions, all within the same secure channel. This seamless two-way engagement ensures that everyone’s needs are met in real time and provides the convenience patients expect.

Key features:

• Secure, two-way text conversations for real-time questions, care coordination, and issue resolution.
• Self-service options that let patients confirm appointments, request prescription refills, pay bills, and access reminders using simple text commands.
• Automated handling of routine messages and appointment reminders, reducing manual outreach and allowing staff to focus more on direct patient care.
• HIPAA-compliant safeguards that maintain privacy and protect patient information.
• Scalable delivery that supports organizations ranging from individual practices to large health systems.

These capabilities help healthcare teams streamline engagement while making patient communication effortless, contributing to higher satisfaction and stronger engagement.

Closing the Gaps in Patient Communication

Effective patient communication remains a persistent challenge as healthcare organizations rely on a mix of phone calls, online portals, voicemails, and separate messaging systems. This fragmented environment can lead to confusion for patients, disjointed records, and missed follow-ups, making it increasingly difficult for teams to provide coordinated care. Studies and best practices consistently show that consolidating communication enhances transparency, boosts responsiveness, and strengthens patient engagement throughout the care journey.

Televox addresses these challenges by consolidating conversations, reminders, and follow-ups into a single, secure, and organized platform. Patients and care teams can connect through their preferred channel method across SMS/RCS, chat, or phone and quickly access information or support whenever needed. With centralized communication, staff administrative burden is reduced while leaders can proactively identify gaps and improve outreach strategies. The result is a more seamless care experience, ensuring no patient need is overlooked, and every interaction supports better outcomes.

Results from Smarter Communication

Healthcare organizations using Televox SMS often report improvements in day-to-day operations. Clinics experience fewer missed appointments when patients receive timely, personalized reminders and can easily confirm or reschedule by text. Scheduling becomes more efficient, and check-ins run more smoothly.

Improvements include:

• Lower no-show and late cancellation rates through simple reminders and rescheduling options.
• Smoother front-desk workflows and shorter check-in times.
• Fewer routine inbound calls as patients receive answers and confirmations by text.
• More consistent completion of follow-up care, supporting better quality and financial outcomes.

By automating outreach and enabling rapid responses, Televox SMS reduces the time staff spend on repetitive tasks and gives them more opportunity for meaningful patient interactions. These changes help lower stress for care teams while improving patient satisfaction, operational metrics, and revenue stability.

Building the Next Generation of Patient Messaging

Televox’s Gold award at the Digital Health Awards validates what healthcare organizations are discovering every day. When patients and care teams connect through a single, intelligent platform, communication becomes not just more efficient, but more meaningful.

As digital health solutions continue to reshape healthcare delivery, the organizations that lead will be those that prioritize patient communication that’s both intelligent and human. Televox’s Engage delivers exactly that, bridging the gap between what patients expect and what care teams can realistically provide.

Ready to experience this transformation firsthand? Schedule a personalized demo to see how Televox can streamline patient communication across your organization and join the healthcare leaders already benefiting from smarter, more responsive patient engagement.