Driving Vital Care with Automated Patient Communication Tools

Small healthcare practices often face challenges when it comes to maintaining strong, consistent communication with patients. A lack of resources can result in missed appointments, underutilized schedules, staff burnout, and patient disengagement. These pain points have a significant impact on both health outcomes and practice revenue.

TeleVox is addressing this issue with innovative solutions designed specifically for small practices to more efficiently manage patient communication. TeleVox Practice Edition is an advanced patient relationship management platform that leverages generative AI to streamline operations, automate workflows, and foster deeper connections between providers and patients.

With the introduction of the Planned Outreach Program integrated directly into the award-winning Practice Edition platform, providers have an even more powerful tool to proactively drive care and increase engagement with their patients.

The Value of Strong Communication

Communication is vital to every successful provider-patient relationship. When it flows well, patients feel informed, valued, and empowered to prioritize their health. When it doesn’t, the consequences are felt on both sides: appointment no-shows increase and preventive care slips through the cracks.

We also know that most patients prefer to receive digital wellness communications from their providers versus a traditional phone call.

TeleVox Practice Edition helps practices address this demand by providing automated tools that can deliver personalized, timely communication at scale.

Introducing the Planned Outreach Program

Building on the foundation of the Practice Edition platform, the Planned Outreach Program takes patient communication to the next level by helping small practices proactively plan and execute targeted outreach efforts, even with minimal resources.

Many practices struggle to consistently reach out to patients for essential follow-up care – think annual exams, vaccinations, or chronic disease check-ins. Staff are often overextended, and traditional outreach methods are too manual and time-consuming to maintain. The Planned Outreach Program solves this by automating the entire process.

Here’s how it works:

• Prebuilt Campaigns and Templates: Practices can choose from a library of specialty-specific campaigns, tailored to recurring and seasonal care needs.
• Annual Campaign Planning: Providers can map out outreach efforts for the entire year in advance, ensuring consistent patient engagement.
• Setup Wizard: Even staff with minimal training can quickly configure and launch campaigns, thanks to a user-friendly interface.
• Smart List Builder: Practices can build precise outreach lists based on past appointment data or imported patient contacts, making sure the right message reaches the right person.
• Multi-Touch Follow-Up: Patients who don’t respond initially receive timely, automated follow-ups, boosting conversion rates and ensuring fewer opportunities are missed.
• Patient Request Page Integration: Patients who respond are automatically routed to a centralized request queue, simplifying the scheduling process for staff.

The Planned Outreach Program enables providers to fill their schedules and deliver proactive, high-quality care without adding overhead – unlocking big system capabilities for constrained small practices.

Making Preventive Care a Priority

Preventive care is one of the most effective ways to improve long-term health outcomes and reduce overall healthcare costs, yet it’s often underutilized. According to the CDC, only 8% of U.S. adults receive all recommended preventive services, including screenings, vaccines, and routine checkups. This gap can lead to delayed diagnoses, unmanaged chronic conditions, and costly emergency interventions that could have been avoided.

For small practices, the challenge is twofold: patients often need reminders or encouragement to schedule preventive care, and staff may lack the time or resources to consistently conduct outreach. This is where the Planned Outreach Program can make a meaningful impact. Patient outreach campaigns can cover a wide range of timely essential care, including:

By using prebuilt, specialty-specific campaigns focused on preventive services, such as flu shots, mammograms, cancer screenings, or annual wellness visits, practices can nudge patients to take action at the right time.

Healthier Patients, Stronger Practices

The Planned Outreach Program empowers practices to drive vital follow-up care like vaccinations and annual checkups that not only improves patient health outcomes but also increases practice revenue. With the Planned Outreach Program:

• Practices see higher appointment volumes through improved patient reactivation and engagement.
• No-shows are reduced, as reminders and follow-ups keep patients on track.
• Revenue grows, driven by more consistent preventive and chronic care visits.
• Staff experience less burnout, with manual tasks like calling patients or managing spreadsheets replaced by smart automation.
• Patients enjoy a more personalized, proactive care experience, making them more likely to return and recommend the practice.

Ready to Drive Better Care?

TeleVox Practice Edition, enhanced with the new Planned Outreach Program, is transforming the way small practices engage with their patients. By making preventive care a consistent part of the communication strategy, practices not only support better health outcomes, but also strengthen relationships with their patients and create a more consistent flow of appointments throughout the year.

Smart technology and automated communication is the key to helping providers close care gaps, build lasting relationships, and grow a healthier, more sustainable practice.

To learn more about how Practice Edition and the Planned Outreach Program can support your goals, contact us or schedule a demo today.