Comprehensive Suite of Patient Messaging

Empower Patients with Seamless, Meaningful Conversations

Patients expect more than just information—they seek clarity, convenience, and connection. TeleVox Rich Communication Services (RCS) Messaging enhances traditional text by delivering branded, interactive experiences directly within their native messaging apps. No downloads. No portals. Just secure, meaningful interactions that improve care access, adherence, and satisfaction.

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Drive Engagement with RCS

Enhanced Patient Engagement – Achieve up to 3× higher response rates than SMS for reminders, instructions, and campaigns.
Streamlined Communications – patients can confirm, reschedule, or chat with staff directly with only one tap.
Actionable Insights – With RCS, track read receipts, clicks, and confirmations in real time.
Future-Ready, Reliable Delivery – growing Android and iOS support, with SMS fallback to reach every patient.

Rich Content Delivery

Branded Messaging

Real-Time Analytics

Proven Outcomes

Healthcare organizations using RCS report:

50–80% conversion rates on reminders and campaigns¹
1633% ROI vs legacy outreach methods¹
20% boost in revenue and reduced no-shows²
3× higher response rates than SMS, with quick-reply buttons that reduce typing and ambiguity¹

References:

MessageFlow. (n.d.). RCS statistics: The future of business messaging. Retrieved from https://messageflow.com/blog/rcs-statistics/

NativeMsg. (n.d.). How RCS messaging can reduce cart abandonment and boost e-commerce sales by 20%. Retrieved from https://nativemsg.com/resources/text-marketing/how-rcs-messaging-can-reduce-cart-abandonment-and-boost-e-commerce-sales-by-20/

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application ServicesKettering Health Network

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

“We haven’t had any issues with Televox, and the solution has come a long way within the last year. It is better now than it has ever been, and the vendor is moving in the right direction. Televox is showing us what they potentially have in terms of upgrades. They have also shown us a lot of new functionalities, like self-scheduling options and AI technology.”

VP, Large Enterprise Health System | Customer Review by KLAS Research