Comprehensive Suite of Patient Messaging

Empower Patients with Seamless, Meaningful Conversations

Patients expect more than just information—they seek clarity, convenience, and connection. TeleVox Rich Communication Services (RCS) Messaging enhances traditional text by delivering branded, interactive experiences directly within their native messaging apps. No downloads. No portals. Just secure, meaningful interactions that improve care access, adherence, and satisfaction.

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Drive Engagement with RCS

Enhanced Patient Engagement – Achieve up to 3× higher response rates than SMS for reminders, instructions, and campaigns.
Streamlined Communications – patients can confirm, reschedule, or chat with staff directly with only one tap.
Actionable Insights – With RCS, track read receipts, clicks, and confirmations in real time.
Future-Ready, Reliable Delivery – growing Android and iOS support, with SMS fallback to reach every patient.

Rich Content Delivery

Branded Messaging

Real-Time Analytics

Proven Outcomes

Healthcare organizations using RCS report:

50–80% conversion rates on reminders and campaigns¹
1633% ROI vs legacy outreach methods¹
20% boost in revenue and reduced no-shows²
3× higher response rates than SMS, with quick-reply buttons that reduce typing and ambiguity¹

References:

MessageFlow. (n.d.). RCS statistics: The future of business messaging. Retrieved from https://messageflow.com/blog/rcs-statistics/

NativeMsg. (n.d.). How RCS messaging can reduce cart abandonment and boost e-commerce sales by 20%. Retrieved from https://nativemsg.com/resources/text-marketing/how-rcs-messaging-can-reduce-cart-abandonment-and-boost-e-commerce-sales-by-20/

“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”

Director, Revenue Cycle Systems
AdvantageCare Physicians

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application Services
Kettering Health Network

“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”

Manager | Customer Interview Conducted by KLAS Research About ROI/Cost

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.

Claudia Andrade | Senior Applications Analyst
Cambridge Health Alliance

Since we started using TeleVox, we have had fewer no-shows. I think that is the goal of any appointment reminder system, and we have seen that.

We have had a couple of really good account managers from TeleVox who have made our experiences so much better. We have run into roadblocks with builders and the way we do things may not be the way that others organizations do things. Our account manager have been the key to helping us communicate to work through issues.