Striving to meet revenue goals, improve the patient experience, and address staffing and labor challenges…
In his latest interview with Authority Magazine, Vik Krishnan, General Manager of Intrado Digital Workflows (which includes HouseCalls Pro) shares insights about his background, professional experience serving the healthcare industry, and the expertise that brought him to lead patient engagement innovation for Intrado.
According to Authority Magazine, a Medium publication, “In recent years, Big Tech has gotten a bad rep. But of course, many tech companies are doing important work making monumental positive changes to society, health and the environment.”
Case in point: HouseCalls Pro. The SaaS platform brings patient engagement innovation to hospitals and health systems striving to connect with individuals in convenient, digital ways that improve care, enhance the patient experience, and don’t add to the burden of healthcare staff members.
This type of technology also addresses capacity issues facing many healthcare organizations—when appointment slots go unfilled, these are missed opportunities to interact with individuals by delivering meaningful care. HouseCalls Pro assists with this by integrating with leading electronic health record (EHR) systems, so the platform knows which patients to reach out to, when to contact them, and the just-in-time information to share that has the greatest chance of improving their health.
Today, because patients prefer SMS (text messages) as their primary communication channel, the platform can automate these messages and even send them in each patient’s preferred language.
By reaching individuals when and how they want to be contacted, sharing relevant information that is beneficial to their health, and doing so in a way that doesn’t further tax healthcare staff members, patient engagement technology can improve care, enhance the patient experience, and reduce the operational burden for health systems and hospitals.
Read on for the full interview, which is part of the “Technology Making an Important Positive Social Impact” series. In it, Krishnan explains how the convergence of business, healthcare and technology—namely, patient engagement innovation—shaped his goals, vision and mission as he has led teams and advised health system, hospital, payer and pharma entities over the course of his career.