Markets

Serving Healthcare Organizations of All Sizes

Patient engagement strategies are a clinical and operational priority for all types of healthcare entities. TeleVox can address the unique requirements of your organization through our combination of experience, industry expertise, proven systems, and advanced analytics that deliver measurable results.

Health Systems and Hospitals

We empower health systems as they adapt to the changing healthcare environment. This includes supporting digital front door strategies and patient experience initiatives, as well as value-based care and readmission programs using our operationally efficient, EHR-integrated patient engagement platform. Over 2,000 health systems and 500 customers using the leading EHR system trust TeleVox to provide patient engagement technology that meets the distinct needs of their organizations.

Physician Practices

TeleVox can support practices of all sizes in their growth and patient outreach needs through streamlined text, email, chatbot, and phone notifications. Automated surveys, appointment reminders, and other digital engagement makes it easy to inform, educate, and schedule patients. All of this helps reduce no-shows, close referrals, improve care plan adherence, and drive revenue.

Pharmaceutical Organizations

The pharmaceutical division of TeleVox partners with life science companies to develop strategic disease state awareness, education, and vaccination reminders by reaching more patients through strategic communication that includes postcards, SMS, email, and IVR.  We tailor our unique solutions to meet the needs of various customers.

Federally Qualified Health Centers (FQHCs) & Community Health Centers (CHCs)

Reaching underserved populations and patients with limited access to care has never been more important. With TeleVox, our patient engagement technology helps staff members create true connections with the individuals they serve thanks to flexible, omnichannel communications in more than 100 languages.

“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”

Venus Jones | Director, Revenue Cycle Systems
AdvantageCare Physicians

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application Services
Kettering Health Network

“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”

Manager | Customer Interview Conducted by KLAS Research About ROI/Cost

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.

Claudia Andrade | Senior Applications Analyst
Cambridge Health Alliance

Are you ready to improve your digital patient journey?

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