Enterprise Edition

Drive Meaningful Patient Relationships
with AI-Powered Technology

Offload your digital workload with one platform!

Our Patient Relationship Management platform enables frictionless appointment scheduling, critical appointment reminders, readmission-reducing digital care programs, and everything in between. Power your health system with intelligent bi-directional communication that strengthens the relationship between you and your patients while streamlining operational complexities.

Reaching your patients beyond the hospital confines is more critical now than ever before. Our platform is key to digitally maintaining meaningful, long-term relationships by positively influencing patient experiences, clinical outcomes, and operational efficiency, all while increasing ROI.

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Elevate Your Patient Engagement with Engage Powered by Conversational AI

Health providers that rely on traditional one-way SMS notifications are behind the times. Patients demand a provider-to-patient communication experience that more closely resembles what they’ve come to expect in their consumer lives — and yesterday’s technology doesn’t meet the mark. It’s time to upgrade to Engage Powered by Conversational AI and experience healthcare communication like never before!

Televox’s Engage offers versatile inbound and outbound patient communication with AI conversational responses. With seamless escalation to live chat, Engage answers patient inquiries and implements patient self-service appointment management. The convenience of continuing conversations within the same channel, all supported by AI brings new modern value to the health system and their patients.

A patient relationship management platform that meets the demands of today

Healthcare organizations are facing unprecedented challenges—including emerging regulations, changing bandwidths, and the need to improve efficiencies without sacrificing the quality of care. While healthcare technology can help address these obstacles, many technology providers haven’t kept pace. In particular, the success of any platform hinges on its ability to meet the dynamic needs of providers and patients via omnichannel digital outreach throughout the entire patient care journey.

The Televox Enterprise Edition AI-powered patient relationship management platform is built with state-of-the-art technology. Designed to meet today’s requirements and far into the future, our platform will revolutionize your patient-centric approach. More than 7,000 customers trust us to automate patient outreach, generating response rates that positively impact visit volumes, care outcomes, and revenue.

Putting You and Your Patients in Control with AI

Engage is here to offload your digital workload: Answer Patient Inquiries, Bill Pay, Prescription Refills, Schedule & Manage Appointments

Features and benefits to help you achieve success

The Televox Enterprise Edition platform offers a wide range of features and benefits to help you achieve financial success through patient success, including:

Persistent, actionable conversation channel of communication
Automated workflows for all types of care interactions
Right-time reminders to reduce no-shows
Omnichannel virtual agent for common tasks and questions
Reputation management for improving provider online reviews

e-Checkin for reducing manual staff work
Digital billing for faster, easier payments
Digital care programs to reduce readmissions
Multi-language capabilities to reach diverse populations
Broadcast and on-demand messaging options

How Patient Relationship Management Differs From Traditional Patient Engagement

Traditional healthcare engagement models often silo patient interactions, leading to fragmented communication efforts. Call centers, EHR, CRM and other digital health applications all communicate with patients in different channels. Televox’s Enterprise Edition platform unifies disparate communication channels into a cohesive ecosystem with the patient relationship at its core.

Additionally, unlike EHR-driven episodic communications that typically only target existing patients through web and mobile channels, our platform champions AI-enhanced omnichannel communication to engage both existing and prospective patients.

Enhance Your Patient Relationships with Televox Enterprise Edition PRM

Learn how Televox Enterprise Edition PRM can transform your approach to healthcare. Schedule a demo today and begin your journey towards a more connected, patient-focused future.

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“We haven’t had any issues with Televox, and the solution has come a long way within the last year. It is better now than it has ever been, and the vendor is moving in the right direction. Televox is showing us what they potentially have in terms of upgrades. They have also shown us a lot of new functionalities, like self-scheduling options and AI technology.”

VP, Large Enterprise Health System | Customer Review by KLAS Research

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application ServicesKettering Health Network

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support