Meet Engage: Conversational AI That Feels Human
From appointments to FAQs, Engage handles every patient
interaction naturally, across phone, SMS, and chat—24/7.
Free your staff, delight patients, and drive measurable engagement
Patient-Centered Engagement, Always Within Reach
Patients don’t want to wait—they want answers at their fingertips. Engage delivers streaming speech-to-speech communication on their channel of choice—voice, SMS, or web chat—with consistent, high-quality interactions every time.
By personalizing each message to patient needs and making access effortless, organizations unlock higher participation, greater satisfaction, and lasting loyalty.
How Engage Works
- Dynamic, AI-enhanced knowledge base built from your website, internal resources, and EHR data.
- Speech-to-speech AI understands tone, intent, and emotion to resolve inquiries naturally.
- Actionable automation completes tasks like appointment rescheduling, payments, eligibility checks, and follow-ups directly in the conversation.
- Self-service and guided escalation reduce staff workload while connecting patients to the right next steps.
- Continuous learning with Journey Insights drives better engagement and measurable outcomes.
When patients get the information they need—without voicemails, delays, or long hold times—they report greater satisfaction while staff gain valuable time back.
Proven Results that Drive Success
Free Up Staff to Focus on Care
Healthcare staff are facing critical burnout and resource constraints. Engage alleviates that pressure with intelligent self-service, call deflection, and actionable automation that handles routine requests automatically.
With fewer repetitive inquiries to manage, your staff can focus on complex, higher-value patient care—improving both their satisfaction and your health system’s efficiency.
Put Engage to the Test
Your patients need a seamless way to connect, and your staff need relief from repetitive tasks. Engage delivers both—with measurable improvements in satisfaction, access, and ROI.
Discover how conversational AI with TeleVox transforms healthcare engagement. Get in touch today to explore the difference Engage can make for your organization.
