Patient Relationship Management Platform:
Now Powered with AI

Offload your digital workload with one platform!

Our Patient Relationship Management platform enables frictionless appointment scheduling, critical appointment reminders, readmission-reducing digital care programs, and everything in between. Power your health system with intelligent bi-directional communication that strengthens the relationship between you and your patients while streamlining operational complexities.

Reaching your patients beyond the hospital confines is more critical now than ever before. Our platform is key to digitally maintaining meaningful, long-term relationships by positively influencing patient experiences, clinical outcomes, and operational efficiency, all while increasing ROI.

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Elevate Your Patient Engagement with SMART SMS Powered by Iris AI

Health providers that rely on traditional one-way SMS notifications are behind the times. Patients demand a provider-to-patient communication experience that more closely resembles what they’ve come to expect in their consumer lives — and yesterday’s technology doesn’t meet the mark. It’s time to upgrade to SMART SMS Powered by Iris AI and experience healthcare communication like never before!

TeleVox’s SMART SMS offers versatile inbound and outbound patient communication with AI conversational responses. With seamless escalation to live chat, SMART SMS answers patient inquiries and implements patient self-service appointment management. The convenience of continuing conversations within the same channel, all supported by AI brings new modern value to the health system and their patients.

A patient relationship management platform that meets the demands of today

Healthcare organizations are facing unprecedented challenges—including emerging regulations, changing bandwidths, and the need to improve efficiencies without sacrificing the quality of care. While healthcare technology can help address these obstacles, many technology providers haven’t kept pace. In particular, the success of any platform hinges on its ability to meet the dynamic needs of providers and patients via omnichannel digital outreach throughout the entire patient care journey.

The TeleVox Enterprise Edition AI-powered patient relationship management platform is built with state-of-the-art technology. Designed to meet today’s requirements and far into the future, our platform will revolutionize your patient-centric approach. More than 7,000 customers trust us to automate patient outreach, generating response rates that positively impact visit volumes, care outcomes, and revenue.

Putting You and Your Patients in Control with AI

Iris, your AI-agent, is here to offload your digital workload with SMART SMS: Answer Patient Inquiries, Bill Pay, Prescription Refills, Schedule & Manage Appointments

Features and benefits to help you achieve success

The TeleVox Enterprise Edition platform offers a wide range of features and benefits to help you achieve financial success through patient success, including:

SMART SMS to have a persistent, actionable conversation channel of communication
Automated workflows for all types of care interactions
Right-time reminders to reduce no-shows
Omnichannel virtual agent for common tasks and questions
Reputation management for improving provider online reviews

e-Checkin for reducing manual staff work
Digital billing for faster, easier payments
Digital care programs to reduce readmissions
Multi-language capabilities to reach diverse populations
Broadcast and on-demand messaging options

How Patient Relationship Management Differs From Traditional Patient Engagement

Traditional healthcare engagement models often silo patient interactions, leading to fragmented communication efforts. Call centers, EHR, CRM and other digital health applications all communicate with patients in different channels. TeleVox’s Enterprise Edition platform unifies disparate communication channels into a cohesive ecosystem with the patient relationship at its core.

Additionally, unlike EHR-driven episodic communications that typically only target existing patients through web and mobile channels, our platform champions AI-enhanced omnichannel communication to engage both existing and prospective patients.

Enhance Your Patient Relationships with TeleVox Enterprise Edition PRM

Learn how TeleVox Enterprise Edition PRM can transform your approach to healthcare. Schedule a demo today and begin your journey towards a more connected, patient-focused future.

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“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”

Director, Revenue Cycle Systems
AdvantageCare Physicians

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application Services
Kettering Health Network

“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”

Manager | Customer Interview Conducted by KLAS Research About ROI/Cost

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.

Claudia Andrade | Senior Applications Analyst
Cambridge Health Alliance

Since we started using TeleVox, we have had fewer no-shows. I think that is the goal of any appointment reminder system, and we have seen that.

We have had a couple of really good account managers from TeleVox who have made our experiences so much better. We have run into roadblocks with builders and the way we do things may not be the way that others organizations do things. Our account manager have been the key to helping us communicate to work through issues.