Unlocking the Future of Patient Engagement: TeleVox Showcases Patient Relationship Management Platform at ViVE 2024
By Don Thompson, Head of Marketing, TeleVox TeleVox Showcases Patient Relationship Management Platform at ViVE…
TeleVox, a leading provider of omnichannel digital patient engagement technology, has launched Iris™, a conversational AI virtual assistant for health systems. The platform was unveiled at the HIMSS Conference on April 17, 2023. Iris™ is designed to improve patient access, care and experience while reducing staff workload, by offering advanced AI and chat technology throughout the patient journey. The platform features voice, web chat, and SMS capabilities, enabling healthcare providers to offer patients self-service options for a variety of activities, reducing the burden on staff and increasing patient acquisition.
The platform’s advanced AI capabilities and access to a vast range of published content make it the most comprehensive solution available, surpassing current basic chatbots that utilize limited content and require extensive training. Iris™ provides accurate and trustworthy answers based on the provider’s existing content, and it seamlessly passes clear and fluent questions directly to the provider’s team. Iris™ will be a day one value add, with zero setup needed by the IT teams.
According to Vik Krishnan, President of TeleVox, Iris™ is a new generation of AI-enabled patient-provider communication, and it marks a significant milestone in the evolution of patient engagement technology. The platform enables health systems to deliver the self-service experience that consumers expect today, and it integrates a full range of communication technologies, providing patients with the flexibility to engage with healthcare providers on their own terms. Healthcare organizations can also easily incorporate their website and other content into the automated system, providing patients with customized and easy-to-understand “FAQ” content in natural language.
With its advanced AI capabilities and access to a vast range of published content, Iris™ can respond immediately to a wide range of patient queries, making it the most comprehensive solution available. Iris™ sets a new standard for conversational virtual assistants by surpassing current basic chatbots that utilize limited content, require extensive training, and lack an integrated experience.