TeleVox, an industry provider of omnichannel patient relationship management platforms, is aiming to solve the challenge of overworked healthcare call centers and frustrated patients waiting on hold. TeleVox has launched Agent Chat, which utilizes a secure, web-based experience to connect…
Applying AI and automation tools can benefit every stage of the revenue cycle and create a more positive experience for both staff and patients. This includes faster and more accurate patient scheduling and registration, fewer manual tasks for staff, fewer…
This episode explores tools like ambient dictation, AI chatbots, and remote patient monitoring, focusing on how these tools support high-quality, value-based care while also lessening the burden on physicians and other healthcare providers. They also discuss the “appropriate application of…
Kamal Anand, Chief Product Officer at Televox summed it up nicely with his comment that although staffing and technology can be a barrier to access, neither should be an excuse for standing pat: “Improving access to care is every healthcare organization’s priority,…
Patient relationship management means having a communication channel across the continuum of care, says Don Thompson, head of marketing at TeleVox.
Michael chats with Vik Krishnan, President of Televox. In this episode, Michael and Vik discuss how Vik became interested in and involved with healthcare technology, patient relationship management and how it differs from patient engagement, the use of AI in…
Tune in to listen to Vik Krishnan, President of Televox (a West business unit), who has been part of the TeleVox team since 2020, drawing from two decades of experience in healthcare and technology. Hear him discuss his perspectives on…
TeleVox, a provider of omnichannel patient relationship management platforms, is helping physicians keep their schedules filled and patients happy with the introduction of Practice Edition. TeleVox Practice Edition offers a suite of services designed specifically to help physicians and their staff overcome…
Take a peek at this YouTube short with Don Thompson, TeleVox’s Head of Marketing, as he recounts his personal encounter with the US healthcare scheduling process.
Take a look at this YouTube short where Don Thompson, TeleVox’s Head of Marketing, shares his insights on the major industry shifts that have made waves in recent years.