How To Enhance US Healthcare?
Check out this YouTube short featuring Don Thompson, the Head of Marketing at TeleVox, as he discusses his perspective on a key aspect he believes should be altered within the realm of US healthcare.
TeleVox Launches Platform for Physician Offices to Ease Scheduling Burden
What You Should Know: TeleVox, the industry-leading provider of omnichannel patient relationship management platforms, is helping physicians keep their schedules filled and patients happy with the introduction of Practice Edition. TeleVox Practice Edition offers a suite of services designed specifically to…
Patients – 2024 Health IT Predictions
Vik Krishnan, President at TeleVox In 2024, healthcare facilities will go beyond simple patient engagement by implementing a Patient Relationship Management system that helps across the entire patient journey. The challenge with traditional patient engagement software is that it produces a…
Physicians are on the brink of failure with their patients. Can it be prevented?
Running a primary care practice is no easy feat. Between no-show appointments, combating negative reviews, staffing shortages, and tightening reimbursements, physicians and administrators have a lot on their plates. When these issues go unresolved, they bring severe financial pressures that…
Why Health Systems And Patients Embrace Automated, Digital Engagement
There are many reasons healthcare IT executives are prioritizing automated solutions that can replace manual patient outreach for common communication workflows. Of importance are pressing issues related to staff burnout, soaring labor costs and rising expectations from consumers. All of…
Health Tech: Vik Krishnan On How Intrado Digital Workflows’ Technology Can Make An Important Impact On Our Overall Wellness
In his latest interview with Authority Magazine, Vik Krishnan, General Manager of Intrado Digital Workflows (which includes HouseCalls Pro) shares insights about his background, professional experience serving the healthcare industry, and the expertise that brought him to lead patient engagement…
Automation enhances patient experience and staff efficiency | Vik Krishnan
Patient expectations for healthcare experiences that mimic those of retail are clashing with a system that’s currently troubled with severe staffing shortages. Scheduling a healthcare appointment can mean waiting on hold, dealing with complicated phone trees, and potentially playing phone…
Patients are using portals more than ever—and high adoption is linked to shorter hospital stays
An article from Insider Intelligence presents a variety of industry data and statistics that support a link between higher patient engagement and shorter hospital stays. This is good news for hospitals, whose leaders are increasingly focused on improving revenue and…
3 Reasons Healthcare Organizations Aren’t Meeting Digital Patient Experience Expectations
The answer to why patients continue to feel dissatisfied with their healthcare experience lies in leveraging preferred patient communication channels. Unfortunately, many hospitals and health systems haven’t prioritized new technologies that automate these favored channels efficiently, and instead are stuck…
Recent KLAS report reveals gaps between patient expectations and the reality of today’s digital healthcare interactions
As more people engage with healthcare organizations online and via digital channels than ever before, these individuals are voicing opinions about patient technology expectations. Highly regarded health IT research firm KLAS released its Patient Perspectives on Patient Engagement Technology 2022…