TeleVox Payer Edition
Our Member Relationship Management platform ensures you can meet your members where they are. Drive consistent and effective interactions with our omnichannel capabilities including SMART SMS, live chat, email, phone, IVR, and postcards.
The TeleVox Difference
Relying on traditional, one-way outreach make it challenging for health plans to engage members at the right time and encourage them to take action. The TeleVox Payer Edition platform empowers health plans and members with bi-directional communication to improve response rates and build strong relationships.
Learn how TeleVox Payer Edition can improve your member relationships.
A Comprehensive Solution for Member Relationship Management
Stay Connected with Members from Onboarding to Patient Activation
Alice Gomez
Age: 67
Health plan: Modern Payer
Medical history: In remission with breast cancer
Select PCP & Schedule Appointment
With the power of AI, Alice selects an in-network primary care provider via live agent chat and then receives a follow up message to schedule her annual wellness visit through SMART SMS.
71%
of Medicare members scheduled a wellness visit within 60 days of outreach1
1. Internal data
Arrange Transportation
Alice is unable to drive herself to and from her appointments; we connect Alice with her plan’s transportation provider via phone.
1 in 5
adults forego healthcare due to transportation barriers 2
2. More than One in Five Adults with Limited Public Transit Access Forgo Health Care Because of Transportation Barriers. Findings from the Urban Institute. April 2023.
Condition-Specific Campaign
Alice receives an SMS message and email alerting her she’s due for a mammogram. After a few days without a response, the health plan follows up via SMART SMS and successfully schedules Alice for an appointment.
58%
of people who received our mammogram outreach completed a physician visit within 60 days1
1. Internal data
Service Recovery
Alice is upset about an expensive out-of-pocket bill and submits a negative review. AI triggers a SMART SMS outreach which provides Alice with information and clarification about the costs, leaving her satisfied.
40%
of people are confused by their medical bills3
3. Survey commissioned by ASAKA and conducted by YouGov Plc
Streamlined Care Coordination
Guided by TeleVox, Modern Payer is able to meet Alice’s needs throughout her entire care journey.
The TeleVox Payer Edition platform creates a cohesive communication ecosystem between members, providers, and health plans, simplifying the care coordination process and improving the member experience.
Let’s Talk
We’ll show you how to transform member relationship management with the TeleVox Payer Edition Platform.